Poor service and *********** plumbers

Minus one star for this company. I logged a claim with Old Mutual to replace the stop-**** tap on my property and they assigned their service provider - Simply First Plumbing. They assessed the job and without authorization or consent to start chopping the concrete they subsequently broke the copper nut on the copper pipe underground beneath the drain. This pipe was underground and there is no possible way for the nut to crack by itself. Surely the contractor would have seen lots of water when he arrived if there was a leak prior. After already breaking the concrete the plumber named Jerome then advised that their service did not include concrete work and wanted to charge extra for this. In the end the tap was never

On my following municipal account statement I received a significant increase to my water bill. I've sent all required information to Old Mutual and now they are rejecting the claim on the basis of their clause of not compensating for "Consequential Loss". However, my increased water tariff was directly after their service provider worked on my property and a consequence of poor workmanship.

In the end I had to get my own service provider as Simply First Plumbing refused to come out again and told me to reopen the claim.