RW
Rodvan W
Active since Jan 2014
18
Reviews
0
Industries
Reviews
18 reviews11 months ago
Ocean Basket portions are very small
This is not a complaint about service or the quality of the food. My issue is that your portion sizes have drastically decreased while your prices have increased. The family platter costs R575, but it can barely feed my family of 4, my wife and I, and two small kids. None of us is overweight. The portions are just not worth the money, so much so that we've decided to make it ourselves next time. I spent R850 yesterday and didn't leave feeling satisfied.
0 replies
26 months ago
Amazon Prime Video unknown charge with no subscriptions
I signed up with Amazon Prime Video in Sep 2023 for a free 30day trial, I then canceled within 1hour of the trial. Then thinking everything was cancelled as I got no charge in Oct, Nov, Dec 2023 and Jan 2024, I noticed a charge on my FNB account ending in ****8218 for an amount of R80.81. When I check my Amazon profile there are no active subscriptions and no trace of the charge. I've tried numerous times to get help but agents let me explain the full story and then disconnect me due to technical issues and then I have to start over with a new agent. This happened 4times on one day. I then came back a few days later and the same thing happened leading me to believe that this is a trend with these agents when they can't explain an issue they disconnect you instead of trying to help. Then two of the agents told me that I was contacting the USA Amazon and transferred me to SA - Saudi Arabia customer service while I was in South Africa and I told them this. Just another chat avoidance technique. They also tell me that I need to check my online banking for a charge ID but I don't see this on the transaction in FNB. I can provide screenshots or proof. mobile number linked to the account: 0799261153 My ID number: 8210215159085
0 replies
34 months ago
Poor service and *********** plumbers
Minus one star for this company. I logged a claim with Old Mutual to replace the stop-**** tap on my property and they assigned their service provider - Simply First Plumbing. They assessed the job and without authorization or consent to start chopping the concrete they subsequently broke the copper nut on the copper pipe underground beneath the drain. This pipe was underground and there is no possible way for the nut to crack by itself. Surely the contractor would have seen lots of water when he arrived if there was a leak prior. After already breaking the concrete the plumber named Jerome then advised that their service did not include concrete work and wanted to charge extra for this. In the end the tap was never On my following municipal account statement I received a significant increase to my water bill. I've sent all required information to Old Mutual and now they are rejecting the claim on the basis of their clause of not compensating for "Consequential Loss". However, my increased water tariff was directly after their service provider worked on my property and a consequence of poor workmanship. In the end I had to get my own service provider as Simply First Plumbing refused to come out again and told me to reopen the claim.
0 replies
34 months ago
Consequential Loss due to service provider damage
I logged a claim with Old Mutual to replace the stop-**** tap on my property and they assigned their service provider - Simply First Plumbing. They assessed the job and without authorization or consent to start chopping the concrete they subsequently broke the copper nut on the copper pipe underground beneath the drain. On my following municipal account statement I received a significant increase to my water bill. I've sent all required information to Old Mutual and now they are rejecting the claim on the basis of their clause of not compensating for "Consequential Loss". However, my increased water tariff was directly after their service provider worked on my property and a consequence of poor workmanship. This is my email that I've sent you: You rejected my claim due to your clause of 'Consequential Loss', however, the clause of 'consequential loss' is null and void when the damage is caused by your own assigned plumbing company and their contractors. As very noticeable there was a massive increase in the water consumption following their repair. There was no leak prior to them coming out to replace the stop **** which in the end was never replaced. We can all agree that the City of Cape Town does estimate readings from time to time but as you can see my consumption is always the same from month to month. I am trying to understand why you've mentioned the readings going from 0.286 to 0.300 when this was for readings done in March and April? 'Simply first plumbing' came out and without authorization they chopped the concrete slab around the drain and possibly broke the nut during this time. I know for a fact that there was no prior leak and a consequence of your assigned service providers breaking the concrete. The plumber 'Jerome' verbally admitted to my tenant (on Tuesday the 4th July 2023) that he turned the nut causing it to crack, if so, then why would he not advise us or report it? I believe that he broke the nut when breaking the concrete and now looking for a loop hole. - You say you can't fully investigate the negative claims of the service provider, however, 73% of reviews are bad and yet you still keep this company as a service provider? I've sent you one example from HelloPeter about this company but there are many more. - Regarding the discoloration of the pipe, copper is known to discolor when underground for years and it was covered by the surrounding concrete cover and there was no access to the copper pipe. Hence why your assigned contractor had to break the concrete to access it. This pipe was underground and there is no possible way for the nut to crack by itself. Surely the contractor would have seen lots of water when he arrived if there was a leak before. I pay for insurance with Old Mutual and when I have to claim I am met with objection and looking for loop holes to not compensate me. This has now forced me to lodge a complaint with the Ombudsman and Hello Peter. I expect a comprehensive reply to this email as well on Hello Peter or I will have to post this on Social Media as well.
120 replies
41 months ago
wrong product(drone) delivered
I'm very upset by Tuez the supplier and TakeAlot, I ordered my son the F189 drone and it arrived today but the incorrect drone was in the box - Phip P10 and this one cost R1000 less than the F189 but with noticeably fewer features and not great reviews about this drone online. The funny part is that on the box of the wrong drone pasted on the side is the name of the correct drone. I am now anxious as now we're so close to Christmas and I want my son to have the drone that we chose. Order #119014552 I called TakeAlot and wasted R50 airtime on hold with no indication of how long I'd need to hold or where I was in the queue. My number is 0799261153 or 0730094508
132 replies
44 months ago
Telkom - what are you trying?
Hi, I just received an SMS from terence@dcfourie.co.za advising me that my Telkom NGN account is in arrears and a balance owed of R1455.56. I have no clue what this is for and I have not signed up for Telkom NGN, I don't have a clue of what this is. I recall that around 2013 I canceled my Telkom landline and ADSL internet line, this was because Telkom's infrastructure in my area was so old and badly corroded that they now wanted to force users to get a wireless phone line and LTE type internet connection. I am certain that when I canceled nothing further was owed on my account. I feel like this is a scam or desperate attempt by Telkom. I can see that you've added a default on my profile at the Credit Bureau and now I'm furious. I will give you a chance to respond and provide me with proof. I have been years with Mitchells Fibre and I am sufficiently happy with them. My ID no. 8210215159085 mobile no. - 0799261153
0 replies
46 months ago
horrible service from Supersonic
I wish I could select zero stars. I'll admit, my account fell behind due to being unemployed during Covid and then also studying full-time during lockdown. I've never missed any payments on my home, car or retail stores prior to this. I contacted Supersonic and Mariska Swabey from accounts and advised me that they can offer me a 6month arrangement. Then she went on leave (which is fine) but nobody else followed up with me. I then called and spoke to Lehlohonolo Monyane that kept me on hold for a while and came back after speaking to a manager to say that they can offer me a payment arrangement of R3900 to activate my account and then pay my remaining balance over 3months. I agreed but didn't have the finance on the day and had to make a plan. Last night on the 13th July 2022 I made an immediate payment of R3900 and then emailed the proof to everyone's email that I have from Supersonic. I then called again this morning and spoke to Jeanette Hlongwane and she kept me on hold for very long but I didn't mind as she was the only one to call me back when my line cut. She spoke to a manager and then came back to me and said that I must check my internet line in 1hour as my internet will be restored. Then an hour later I get a call to say that there is no arrangements in place and I need to pay everything owed which is an additional R3900 on top of the R3900 already paid last night before my internet can be restored. They're even keeping me hostage and will not release my line so that I can have internet with another provider while I pay the arrears with them. I've requested a call recording to confirm that I was advised to pay R3900 activation fee and then the remaining balance in 3months. I'm trying to get back on my feet and i'm not running away form my responsibilities. They've refused me paying R2000 a month to cover my arrears and monthly installment as just don't care about customers. Especially given that i've been with them for almost 5yrs now. I am now currently waiting all day for them to listen to the call recording and get back to me. Given the length of time you'd think a manager would jump to action. I believe that Mariska is deliberately trying to delay the process and not accept my arrangement because I've started complaining about her. Now she does the very minimum and hides within her procedure guidelines. How about attempting to retain a client? How about treating someone fairly and how you'd like to be treated and assisted? Your entire team seriously lacks customer service and empathy. Please send your team for training as when you chat to them on WhatsApp it's like you're talking to a robot, very cold and robotic. This is ofcourse not every agent but mist that i've dealt with this last 2weeks. So far, I've spent an additional R900 this month on just data and airtime so that I can continue working at home. I am at least not running away and I am honoring my commitments but these people won't work with me while I try to get back on my feet. my ID no. - 8210215159085 mobile number - 0799261153
670 replies
48 months ago
VVM rude agents drop call
MR RODVAN WALKER, Game Account Number 0005022190310774213 I just had a call from one of your agent's/consultants and she was extremely unprofessional and hung up the phone on me while I was talking. I was not rud to her and asked her a reasonable question about the interests charged on my account. Her answer was "I only work for this company and you need to phone RCS" It clearly seems as though she didn't even review my account to see that I was unemployed, I had a retrenchment benefit for months hence the big gap in payment as I was still unemployed after the retrenchment benefit 12month period. If she had checked my account she would have seen that I have always paid my account on time and never missed a payment for all the years that I have been employed. This was the case for all my accounts and home loan and I always pride myself on having a good credit score. This was unfortunate but I am trying to get back on track. An agent that reviews all of these things and you have me on the line to make payment arrangements then you should work with that person and try to rehabilitate them and continue to treat them as the valued customer that I was. I am not sure what your agent's name is but please listen to the call and provide her with better training. I am disgusted, to say the least. Please have someone else call me to make proper arrangements. My mobile number is 0799261153. I would also like to speak to RCS to confirm where all the interest came from and if they can offer me a settlement amount. VVM is the worst choice RCS could have made for your image and credibility as a retailer. They are rude and unprofessional.
134 replies
57 months ago
Incompetence from Game, RCS and VVM - Why did you send out SMSs to my phone contacts about this matter?
I would like to report gross incompetence on the part of @Game and @RCS. I have been paying for "RETRENCHMENT BENEFIT" on my Game Stores account for several years. I have been unemployed since January 2020 but I continued to pay my account instalment up until September 2020 in hopes that I would be quickly employed again but that was not easy due to the "lockdown" etc. I am still currently unemployed and currently studying to change to a different career path. I reached out to both Game and RCS in 2020 to confirm the way forward regarding claiming for the retrenchment benefit which I was paying for. They sent me a claims form and requested several documents to be signed and certified. I gathered everything and had it certified at a police station and then submitted everything that you requested from me. Only to find out that you only covered me for 3months on a COVID relief benefit. I never asked for that and clearly stated that my claim was due to "RETRENCHMENT" only to get the royal run around and you hand me over to your DOGS at VVM. I want this matter to be handled immediately and to get your facts straight! You have all of the signed and certified documents that you originally requested from me but VVM scammers now request 6 signatures of mine to be certified which I have now sent. I would also like to lay a formal complaint against VVM as today they sent out SMS's to several of my phone contacts (not sure where they got this information from) stating that VVM has placed a trace on my Credit Bureau profile. How dare you send out SMS's to my contacts!!!!! One of my wifes friends that received the SMS called VVM and the girl (VVM agent) on the line said that they have the right to send out such SMS's to all of my contacts if they wish (what rubbish is that???!!!) . My wifes friend requested that her number be removed and asked how they got her number and the VVM agent lied and said that I must have given her details as a reference or contact person at some point , which I will never do and have never done. The agent also had several numbers listed which I did not provide. My ID number - 8210215159085 My phone number - 0799261153 (I don't have airtime to call you and wait in a queue)
106 replies
70 months ago
Telkom are incompetent as always
I just got a demanding letter from Telkom when I no longer have an account with them. After years of supporting them and getting horrible service and so much downtime with my internet, I finally had it when I went over 20days without internet only to be told that due to cable theft (lies - your technicians told me that the cables are badly corroded in the ground and will need to be replaced) . On the phone they stated that they won't be supporting my area anymore and won't be fixing my line unless I switch to their wifeless phone and wireless internet options. Everyone knows that ADSL is better than wireless and Fibre is even better than both. Telkom agents and a manager told me on the phone that they have no intention in the next 5yrs at least to install fibre in my area. Then like a miracle from above, Mitchells Fibre came along and my internet connection is great. I cancelled telephonically with Telkom and they accepted (I was already out of my contract and paying month to month) and advised that their billing team will contact me regarding my rebate for being without internet for nearly a month, mind you that 2yrs prior they left me without internet for exactly 25days (check your records, I can prove it). Now after all this time AND me not bothering to follow up on my rebate I now get a demanding (ugly tone) letter claiming that I owe you R762.38. Fix this BS today or I will make the biggest noise on the internet on every forum I can think of. All I want is nothing to do with you = Telkom, so get this right ASAP. my id no. 8210215159085 my telkom number 021 3927772
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)