S
Sirair
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
3.7|6 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Sirair
Sirair has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Sirair across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Shivendren P
1 reviews | Active since Jan 2020
6 Nov 2025, 14:15
Happy and Repurchasing
Got the Sirair Sigma unit and honestly, I’m really happy with it. It cools fast and works better than I expected. It’s also pretty quiet, which I like. Looks nice too, not bulky like some others I’ve had. Haven’t had any issues so far, and it doesn’t seem to use a lot of power.
Helpful (0)
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Shivendren P
1 reviews | Active since Jan 2020
6 Nov 2025, 14:15
Happy and Repurchasing
Got the Sirair Sigma unit and honestly, I’m really happy with it. It cools fast and works better than I expected. It’s also pretty quiet, which I like. Looks nice too, not bulky like some others I’ve had. Haven’t had any issues so far, and it doesn’t seem to use a lot of power.
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Donovan R
1 reviews | Active since Jan 2020
6 Nov 2025, 13:55
Great, incredible and amazing!
I had a great experience dealing with Sirair’s sales department. From the very first enquiry, the team was professional, knowledgeable, and incredibly helpful. They took the time to understand my needs, recommended the right product, and provided clear, honest information throughout the process. Communication was excellent, every question I had was answered quickly and thoroughly. The follow-up after my purchase showed genuine care and commitment to customer satisfaction, which really stood out. It’s rare to find a company that offers such attentive and reliable service. I’m very happy with my experience and would highly recommend Sirair to anyone looking for quality products backed by outstanding sales support. The product works exceptionally well! Not very loud and definitely the go to purchase for my next ac!
Helpful (0)
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Donovan R
1 reviews | Active since Jan 2020
6 Nov 2025, 13:55
Great, incredible and amazing!
I had a great experience dealing with Sirair’s sales department. From the very first enquiry, the team was professional, knowledgeable, and incredibly helpful. They took the time to understand my needs, recommended the right product, and provided clear, honest information throughout the process. Communication was excellent, every question I had was answered quickly and thoroughly. The follow-up after my purchase showed genuine care and commitment to customer satisfaction, which really stood out. It’s rare to find a company that offers such attentive and reliable service. I’m very happy with my experience and would highly recommend Sirair to anyone looking for quality products backed by outstanding sales support. The product works exceptionally well! Not very loud and definitely the go to purchase for my next ac!
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Replies (0)JB
Jonothan B
1 reviews | Active since Jan 2020
6 Nov 2025, 13:48
Great Service and Exceptional Product! Thank you!
I recently purchased and installed a Sirair Alpha, and I’m extremely happy with the results. The process was smooth and professional. The team was friendly, and clearly knowledgeable about their products. The unit itself performs exceptionally well. It is quiet, energy-efficient, and keeps the temperature perfectly balanced. The built-in Wi-Fi control is a fantastic bonus that makes it easy to monitor and adjust settings remotely. What really stood out for me was the after-sales service. Sirair followed up to ensure everything was working perfectly and answered all my questions without delay. It’s rare to find a company that combines great products with genuinely caring customer support. I would highly recommend Sirair to anyone looking for reliable, high-quality heating and cooling solutions. Definitely a five-star experience!
Helpful (0)
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Jonothan B
1 reviews | Active since Jan 2020
6 Nov 2025, 13:48
Great Service and Exceptional Product! Thank you!
I recently purchased and installed a Sirair Alpha, and I’m extremely happy with the results. The process was smooth and professional. The team was friendly, and clearly knowledgeable about their products. The unit itself performs exceptionally well. It is quiet, energy-efficient, and keeps the temperature perfectly balanced. The built-in Wi-Fi control is a fantastic bonus that makes it easy to monitor and adjust settings remotely. What really stood out for me was the after-sales service. Sirair followed up to ensure everything was working perfectly and answered all my questions without delay. It’s rare to find a company that combines great products with genuinely caring customer support. I would highly recommend Sirair to anyone looking for reliable, high-quality heating and cooling solutions. Definitely a five-star experience!
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Victor S
1 reviews | Active since Jan 2020
28 Oct 2025, 14:17
Quality products & Great Company!
Top notch products and superb company to deal with. Have been using Sirair for most of our projects over the last 9years. The team is always willing to assist and their back up service is great! Would highly recommend them as they have been around for 22years unlike a lot of these other pop up HVAC companies.
Helpful (0)
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Victor S
1 reviews | Active since Jan 2020
28 Oct 2025, 14:17
Quality products & Great Company!
Top notch products and superb company to deal with. Have been using Sirair for most of our projects over the last 9years. The team is always willing to assist and their back up service is great! Would highly recommend them as they have been around for 22years unlike a lot of these other pop up HVAC companies.
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Replies (0)PR
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Ed
1 reviews | Active since Jan 2020
17 Jul 2025, 10:20
hocking Service – Proceed with Caution!
⚠️ Shocking Service – Proceed with Caution! I purchased a 13.2kW heat pump from Sir Air, which was oversized by 5kW for my pool. Despite their confident sales pitch, after 48 hours of continuous operation, my pool temperature has only increased by 2 degrees. Now, instead of taking responsibility, they’re blaming my pipe setup—even though I had solar heating working flawlessly for over 10 years on the exact same system! Clearly, they don’t understand pool heating dynamics, and their support in South Africa is non-existent. No real help, no accountability, just excuses. South African buyers: beware. You're likely to be left in the cold—literally.
Helpful (0)
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Ed
1 reviews | Active since Jan 2020
17 Jul 2025, 10:20
hocking Service – Proceed with Caution!
⚠️ Shocking Service – Proceed with Caution! I purchased a 13.2kW heat pump from Sir Air, which was oversized by 5kW for my pool. Despite their confident sales pitch, after 48 hours of continuous operation, my pool temperature has only increased by 2 degrees. Now, instead of taking responsibility, they’re blaming my pipe setup—even though I had solar heating working flawlessly for over 10 years on the exact same system! Clearly, they don’t understand pool heating dynamics, and their support in South Africa is non-existent. No real help, no accountability, just excuses. South African buyers: beware. You're likely to be left in the cold—literally.
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Replies (0)EE
Etienne E
1 reviews | Active since Jan 2020
14 Aug 2024, 12:41
Sir Air - Great product and technicians. Fails to assist with after sales warranty and support.
I went ahead and bought 2 Inverter Aircons from Sir air Last year and had a excellent experience from presales to physical installation. This year I decided to buy another unit from my newborn. The Unit worked well for the first 3 months but then I started noticing that there is a huge temperature mismatch. Dion from Sir air directly came through and assisted me with the issue. We then noticed that when the unit is set to AUTO it simply wont heat. This issue was confirmed by Dion and not by myself as the client. Now I have to call and email daily to get feedback and every day I get a different "Checking with factory \ escalating \ speaking to directors. I honestly don't care as this unit is faulty and I needed a resolution in less then a month. Great product and technical team but unfortunately they will do everything in their power to not assist with warranty issues. Would not recommend at all due to after service when commercials are involved. Be Careful and rather go with a vendor that assists. Shout out to Dion that is trying his best
Helpful (0)
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Etienne E
1 reviews | Active since Jan 2020
14 Aug 2024, 12:41
Sir Air - Great product and technicians. Fails to assist with after sales warranty and support.
I went ahead and bought 2 Inverter Aircons from Sir air Last year and had a excellent experience from presales to physical installation. This year I decided to buy another unit from my newborn. The Unit worked well for the first 3 months but then I started noticing that there is a huge temperature mismatch. Dion from Sir air directly came through and assisted me with the issue. We then noticed that when the unit is set to AUTO it simply wont heat. This issue was confirmed by Dion and not by myself as the client. Now I have to call and email daily to get feedback and every day I get a different "Checking with factory \ escalating \ speaking to directors. I honestly don't care as this unit is faulty and I needed a resolution in less then a month. Great product and technical team but unfortunately they will do everything in their power to not assist with warranty issues. Would not recommend at all due to after service when commercials are involved. Be Careful and rather go with a vendor that assists. Shout out to Dion that is trying his best
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Daniel C
1 reviews | Active since Jan 2020
27 Feb 2023, 15:21
I want my refund
I paid for installation of an air-con and the installation was not done. I m now requesting for refund and they refuse to give me my money on the basis that they did not send me an invoice despite the fact that I sent them proof of payment I actioned.
Helpful (0)
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Daniel C
1 reviews | Active since Jan 2020
27 Feb 2023, 15:21
I want my refund
I paid for installation of an air-con and the installation was not done. I m now requesting for refund and they refuse to give me my money on the basis that they did not send me an invoice despite the fact that I sent them proof of payment I actioned.
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Replies (0)