Sir Air - Great product and technicians. Fails to assist with after sales warranty and support.

I went ahead and bought 2 Inverter Aircons from Sir air Last year and had a excellent experience from presales to physical installation. This year I decided to buy another unit from my newborn. The Unit worked well for the first 3 months but then I started noticing that there is a huge temperature mismatch. Dion from Sir air directly came through and assisted me with the issue. We then noticed that when the unit is set to AUTO it simply wont heat. This issue was confirmed by Dion and not by myself as the client. Now I have to call and email daily to get feedback and every day I get a different "Checking with factory \ escalating \ speaking to directors. I honestly don't care as this unit is faulty and I needed a resolution in less then a month. Great product and technical team but unfortunately they will do everything in their power to not assist with warranty issues. Would not recommend at all due to after service when commercials are involved. Be Careful and rather go with a vendor that assists. Shout out to Dion that is trying his best