EE
Etienne E
Active since Sep 2021
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
VOX Telecom - Beware after cancellation
Hi VOX. I I had to cancel my services with Vox after repeated problems with my account. For about five months, each billing cycle would incorrectly associate my account details — including my phone number — with another individual, apparently a lady in Cape Town. Because of this, I was unable to log into my account due to the OTP being sent to the wrong number. Each month, I had to call in and request that my number be corrected, but the issue kept recurring. Eventually, I cancelled my service and moved to a different provider. Earlier this month, Vox arranged for a third-party courier to collect their router, which they did. However, on the 11th of April, I received an unexpected invoice and statement claiming I owe R1,999. I called immediately, and the support agent confirmed that their collection department had received the router — but only after the billing run took place. She said the matter would be escalated. I also logged a ticket on the 11th of April and followed up twice, but I’ve received no response. I called again before the long weekend and was told, once more, that it had been escalated. This ticket was followed up numerous times by myself but just gets ignored. Today is the 22nd of April and I haven't even received a response on the ticket. I am really glad I cancelled At this point, I’m genuinely concerned that the R2,000 will be deducted on the 25th, and I won’t be able to recover it.
58 replies
12 months ago
Nasty **** Router
Nasty ****. Had to cancel my services with Vox since they didn't have the capability to change my cellphone number on my account and it kept reverting back for months. Canceling went through well last month and they used a third party courier company to collect the router. Now they conveniently bill me R1999 for "Router not returned"
0 replies
14 months ago
First time dealing with a proper insurance claim
Waking up to the sound of dripping water and discovering a burst geyser is never how you want to start your day. Seeing the ceiling damaged and water pooling on the floor? That’s bad. But based on past experience, I knew what was even worse—dealing with insurance. The endless calls, the paperwork, the waiting, the frustration… I braced myself for the worst. But this time was different. From the moment I reached out, Riette from Ooba turned what could have been a nightmare into a smooth, stress-free process. She immediately provided me with clear guidance on the necessary documents—no guesswork, no back-and-forth. And what truly set her apart was her proactive communication. At every stage, she kept me updated, ensuring I was never left wondering about the status of my claim. The efficiency, professionalism, and genuine care I experienced were beyond impressive. What I had expected to be a tedious, drawn-out process turned into a seamless resolution, all thanks to Riette’s dedication and Ooba’s excellent service. If every insurance experience could be like this, dealing with unexpected mishaps wouldn’t be nearly as daunting. Huge thanks to Riette and the Ooba team for turning a stressful situation into a smooth and reassuring one!
53 replies
20 months ago
Sir Air - Great product and technicians. Fails to assist with after sales warranty and support.
I went ahead and bought 2 Inverter Aircons from Sir air Last year and had a excellent experience from presales to physical installation. This year I decided to buy another unit from my newborn. The Unit worked well for the first 3 months but then I started noticing that there is a huge temperature mismatch. Dion from Sir air directly came through and assisted me with the issue. We then noticed that when the unit is set to AUTO it simply wont heat. This issue was confirmed by Dion and not by myself as the client. Now I have to call and email daily to get feedback and every day I get a different "Checking with factory \ escalating \ speaking to directors. I honestly don't care as this unit is faulty and I needed a resolution in less then a month. Great product and technical team but unfortunately they will do everything in their power to not assist with warranty issues. Would not recommend at all due to after service when commercials are involved. Be Careful and rather go with a vendor that assists. Shout out to Dion that is trying his best
0 replies
26 months ago
Be Careful when Using Marko Online when it is sourced by a third party supplier
Do Not use Makro online when the product is "sold by a third party" 1. You wont receive service from Makro even if you log numerous cases. 2. Pass the Back to the third party supplier (might as well deal with them directly) 3. You as the customer are expected to the follow ups.
58 replies
32 months ago
Thanks Vox. Shout out to Demone Adams
Quick Online Order. Last mile provider Openserve received clear custom instructions from Vox regarding the physical installation. After commissioning, self install worked perfectly. I have a request to manually have some configuration access to the Router and thanks to the mr Demone Adams as he assisted me a on professional level. Thanks!
262 replies
56 months ago
"POPPI We are allowed to call once and withhold where we got your information"
Keeps Spam Calling me Asked them where they got my information and they are unwilling to provide me wit this information. Additionally asked them whether they are POPPI Complaint and according to them they are allowed to call once Please STOP CALLING ME Thank you
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)