SissyBoy South Africa is a ****!!!!!

*Subject:* Formal Complaint – Unacceptable Delay in Processing Refund (Now 35+ Days Overdue)

I am writing to lodge a formal complaint regarding the complete failure to process my refund request, which was approved on 04 December 2025

Order / Transaction ID: SBJ507006 & SBJ506791

Despite multiple follow-up messages / DMs / emails sent on the following dates:

- Email : 21 December 2025 - FB DM : 30 December 2025 - Phone Call: 05th January 2026 I have received either:

- complete silence, - vague promises of “soon” / “processing” / “this week”, - or outright ghosting,

for *more than 35 days* (well beyond any reasonable 7–14 business day refund processing period).

This is not a minor inconvenience — it is now bordering on theft of funds. I paid in good faith, the service/content was either not delivered as promised, not to the agreed standard, or I exercised my right to cancel within any applicable cooling-off / return window (or per your own advertised refund policy). You have now held my money without justification for over a month.

I demand:

1. Immediate processing and issuance of the full refund in the original amount and to the original payment method 2. Confirmation of the exact date & time the refund will hit my account. 3. An explanation in writing for why this has taken over 35 days when your policy / platform rules clearly state much shorter timeframes

If I do not receive:

- full refund + confirmation - OR a very convincing explanation with a firm same-day / next-business-day resolution

by 20th January 2026 I will have no choice but to escalate the matter through the following channels:

- report to the Financial Sector Conduct Authority (FSCA) / South African consumer protection authorities (if South African based) - public documentation of the entire interaction history (screenshots, timestamps, messages) on relevant forums, review sites and social media

I would strongly prefer to resolve this privately and quickly without needing to take any of those steps.

Please treat this as *urgent* and respond substantively within *48 hours*.

Yours faithfully / Disgusted former customer, Tayla

Email: venterfmt@gmail.com Phone/WhatsApp (optional): 076 260 6852