Active since Nov 2020
*Subject:* Formal Complaint – Unacceptable Delay in Processing Refund (Now 35+ Days Overdue) I am writing to lodge a formal complaint regarding the complete failure to process my refund request, which was approved on 04 December 2025 Order / Transaction ID: SBJ507006 & SBJ506791 Despite multiple follow-up messages / DMs / emails sent on the following dates: - Email : 21 December 2025 - FB DM : 30 December 2025 - Phone Call: 05th January 2026 I have received either: - complete silence, - vague promises of “soon” / “processing” / “this week”, - or outright ghosting, for *more than 35 days* (well beyond any reasonable 7–14 business day refund processing period). This is not a minor inconvenience — it is now bordering on theft of funds. I paid in good faith, the service/content was either not delivered as promised, not to the agreed standard, or I exercised my right to cancel within any applicable cooling-off / return window (or per your own advertised refund policy). You have now held my money without justification for over a month. I demand: 1. Immediate processing and issuance of the full refund in the original amount and to the original payment method 2. Confirmation of the exact date & time the refund will hit my account. 3. An explanation in writing for why this has taken over 35 days when your policy / platform rules clearly state much shorter timeframes If I do not receive: - full refund + confirmation - OR a very convincing explanation with a firm same-day / next-business-day resolution by 20th January 2026 I will have no choice but to escalate the matter through the following channels: - report to the Financial Sector Conduct Authority (FSCA) / South African consumer protection authorities (if South African based) - public documentation of the entire interaction history (screenshots, timestamps, messages) on relevant forums, review sites and social media I would strongly prefer to resolve this privately and quickly without needing to take any of those steps. Please treat this as *urgent* and respond substantively within *48 hours*. Yours faithfully / Disgusted former customer, Tayla Email: venterfmt@gmail.com Phone/WhatsApp (optional): 076 260 6852
Don't bother with Afrihost, the one thing they claiming to excel at is customer service, yet they are completely useless and REFUSE to send a technition to your house to sort out whatever problems there are..
Horrible service. My mother went to purchase 2 x unlimited monthly data deals. Ash who assisted was very arrogant towards my mother and myself. My mother asked him to please ensure to not load both deals on the same router. He said to my Mother that if she can get the system to run faster she can try as he is waiting for the system. He pointed out that my mother must look on his screen. I asked him to please confirm the number with my Mother because she doesn't have her glasses with her. He asked me if I would like to take a seat so that he can continue to work. I was having my daughter on my back as she was tired. We had been waiting long. At the end I took a pen and asked his name to write it down on the customer copy slip from the card machine. Ash jumped off his seat and went off at me. saying that the slip is his and I have no right to take it. The slip clearly says customer copy. Now today my mother noticed he loaded the bundles on the same router. So was that done deliberately? The cherry on the cake is the fact that the Manager Spongi was busy assist a client right next to him and the claims to have not noticed anything. She did not even ask what happened. Only said that she is busy with a customer so she cannot attend to the matter. To add to this matter the Manager didn't want to give me her name. I had to ask another Telkom employee.
Telkom Direct Galleria (Amanzimtoti) 2,7(182) Cell phone store in Amanzimtoti‧Open Thumbnail image 9+ Overview Photos About Reviews By owner Reviews All queue8 call6 contract6 counters5 +3 Sort by Most relevant Newest Highest Lowest Tayla Venter Local Guide·15 reviews·4 photos Horrible service. My mother went to purchase 2 x unlimited monthly data deals. Ash who assisted was very arrogant towards my mother and myself. My mother asked him to please ensure to not load both deals on the same router. He said to my …More Fahema Khan 3 reviews·20 photos 3 months ago Terrible service!!! This was our second visit to the store this month. My husband had to apply for a new phone "twice" when it should have been an upgrade. We were told to pick up …More Telkom Direct Galleria (Amanzimtoti) ***ner) 2 months ago We apologise for the inconvenience and frustration you've been experiencing at both our stores. Your feedback is being taken seriously and will be escalated to the relevant teams for urgent attention. We truly regret the disruption this has caused. Thank you for bringing it to our attention. Menzi Siyethemba 4 reviews 6 months ago Person who assisted me whom I unfortunately did not get the name off, had a rather distasteful attitude the information she gave although was help it is not appropriate to treat customers as if they are bothering you for help nobody asked her to take up the job terribly disappointing will not visit branch again. Telkom Direct Galleria (Amanzimtoti) ***ner) 6 months ago We are deeply sorry about your disappointing experience. Please know that we will address this matter urgently. Your feedback is very important to us. Thank you for bringing this to our attention. Simphiwe Malinga 5 reviews·12 photos 11 months ago That branch is the closest to my location but everytime they I go there for a sim swap they they give different excuses.last month I went there about 4 times and I was not assisted due to system issues, I went to Philani mall there was no …More ❤️1 Telkom Direct Galleria (Amanzimtoti) ***ner) 10 months ago We apologise for the repeated issues and poor service you've experienced. This is not the level of service we aim to provide. Please send us a direct message on Facebook or X with your details, and we will ensure your concerns are addressed promptly. We appreciate your patience and are committed to resolving this matter to your satisfaction. Hello Peter https://www.hellopeter.com Multisim still not activated. ****py service from Telkom galleria in toti 09 Feb 2024 — Petrol is not free nor is airtime . Service is always ridiculous and ****py at that store. The whole time she was telling me take seat,let me ... Review by Zahira A People also search for People also ask How good is the Telkom network? How many months is the Telkom contract? Feedback Telkom https://telkom.co.za Telkom Store Locator | Telkom Direct Galleria (Amanzimtoti). Contact us. Address. 237 Arbour Rd ... Reviews. Reegen Pillay. 16 Jun 2023. Been trying to get a hold of this store ... galleria.co.za https://www.galleria.co.za Telkom Direct Telkom direct is your Gateway to communication products and value added services. Our aim is to understand our customer expectations. Missing: reviews | Show results with: reviews yep.co.za https://www.yep.co.za Telkom Store (Amanzimtoti) | Galleria S Cntr 237 Arbour Rd, Umbogintwini ... Telkom Store (Amanzimtoti) Galleria S Cntr 237 Arbour Rd, Umbogintwini, Umbogintwini, 4126, KwaZulu-Natal; View services, reviews, contact, location, ... Telkom https://www.telkom.co.za Telkom Near Me | Telkom, South Africa Telkom Direct Galleria (Amanzimtoti). 237 Arbour Rd Shop F40, Galleria Shopping Centre Umbogintwini Amanzimtoti 4126. 031 ... cybercity.co.za https://cybercity.co.za Telkom Direct - Galleria Mall Telkom Direct - Galleria Mall KZN Business Services & Shopping ... 0 Reviews. Add Photos. Claim "Telkom Direct – Galleria Mall". Send us a message. Galleria Shopping Mall https://galleria.co.ke Telkom ... Vouchers · Leasing · Testimonials · Contact Us. Galleria has been reviewed on | Tripadvisor. © 2025 Galleria Shopping Mall. Site Map · Terms and Conditions. Telkom https://www.telkom.co.za Telkom Store Locator | Telkom Kiosk Scottburgh 3. Reviews. There are currently no reviews for this location. Nearby Locations ... Telkom Direct Galleria (Amanzimtoti). 237 Arbour Rd. Shop F40, Galleria ... Snupit https://www.snupit.co.za Telkom Direct - Berea. Projects, photos, reviews and more See past project information for Telkom Direct, Musgrave, Berea including projects, photos, costs, reviews and more. Telkom https://www.telkom.co.za Store Locator - Telkom Kiosk Scottburgh Reviews. There are currently no reviews for this location. Nearby Locations ... Telkom Direct Galleria (Amanzimtoti). 237 Arbour Rd. Shop F40, Galleria ... Results are personalised - Try without personalisation South Africa 4241, Port Shepstone - Based on your past activity Update location Dark theme: on Help Feedback Privacy Terms Tayla Venter Local Guide·15 reviews·4 photos 6 minutes ago New Horrible service. My mother went to purchase 2 x unlimited monthly data deals. Ash who assisted was very arrogant towards my mother and myself. My mother asked him to please ensure to not load both deals on the same router. He said to my Mother that if she can get the system to run faster she can try as he is waiting for the system. He pointed out that my mother must look on his screen. I asked him to please confirm the number with my Mother because she doesn't have her glasses with her. He asked me if I would like to take a seat so that he can continue to work. I was having my daughter on my back as she was tired. We had been waiting long. At the end I took a pen and asked his name to write it down on the customer copy slip from the card machine. Ash jumped off his seat and went off at me. saying that the slip is his and I have no right to take it. The slip clearly says customer copy. Now today my mother noticed he loaded the bundles on the same router. So was that done deliberately? The cherry on the cake is the fact that the Manager Spongi was busy assist a client right next to him and the claims to have not noticed anything. She did not even ask what happened. Only said that she is busy with a customer so she cannot attend to the matter. To add to this matter the Manager didn't want to give me her name. I had to ask another Telkom employee.
annot attend to the matter. To add to this matter the Manager didn't want to give me her name. I had to ask another Telkom employee.
So Disappointed with Cielo. I ordered the Lucia Hanging Chair white through One Day Only. When it was delivered yesterday we noticed that there are parts missing. I made Contact with One Day Only and Cielo. Seeing that Cielo is the supplier and shipper. But got told by Austin at Ballito Branch that his Senior informed they wont be able to assist I have to work through One Day Only. Fair enough!. But Cielo Supp**** and shipped. It was their responsibility to ensure all parts are there. What a rookie mistake.... How can you send something out and not ensure all the parts are there? I supp**** my Invoice was asked to send an email by Austin. Was informed that they would assist by means of a medium... Then the next morning Oh no Senior said no.... Medium? Cielo you supp**** the item. I am so utterly disgusted! Please Change your image so that it suits the service and products you provide.
Waiting for Refund and getting no feedback from Takealot I ordered a Frist Aid Kit and a fire extinguisher was delivered, I informed Takealot and requested for the correct product to be delivered. They Collected the incorrect item and sent the correct item to a pick up point instead of delivering to my address. The pick up point is 183 Km away from me. I informed them and they said they will have to cancel and refund. Since then I have been waiting for my account to be credited. Last correspondence from them was on 08 June 2024 since I have sent an email and have been ignored.
The best service from Michelle De Beer at FNB Port Shepstone. I have been to other branches all over, from Gauteng to Mpumalanga and KZN... but Michelle exceeds my expectations by far, her dedication is impeccable and she truly is a valuable asset to FNB Teller department.
Always Happy, my favorite pet shop... Talk about team work, No matter which branch I go to service is always guaranteed, and with a smile.
Wonderful service received, affordable prices and delivery to your door. and love the loyalty program.
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