SB
Sissy Boy
Claimed Business
SB
AI Review Summary
Based on recent customer reviews, Sissy Boy faces severe criticism across nearly every touchpoint. The most persistent complaint involves extremely delayed refunds, with customers waiting 35 to 40+ days without resolution. Online orders frequently experience prolonged delivery times, and return collection processes are unreliable. Customers report being unable to reach the company via phone, email, social media, or website contact forms. Product quality concerns, particularly around handbags and jeans deteriorating prematurely, further erode trust. One in-store experience highlighted rude treatment by a store manager, suggesting staff training gaps.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-75
Recommended: Unlikely
Review Distribution
1|14 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sissy Boy
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTN
Tasneem N
1 reviews | Active since Jan 2020
20 Feb 2026, 08:21
Terrible service with a return
I purchased a jacket online which did not fit and arranged a return within 2 days of receiving it. The item was collected from me, and according to the courier driver, it was delivered back the very next day. It has now been 3 weeks, and I have yet to receive my refund. I have contacted both the store and head office multiple times, and unfortunately, I am receiving conflicting information from different staff members. I have been told that you have the item, that the refund is being processed, and alternatively that you are still waiting for the courier to deliver it. This is extremely concerning and disappointing, especially from a brand of your reputation. What is most frustrating is the lack of clear communication and accountability. I am repeatedly placed on hold while staff "check notes," yet no one can provide a definitive answer or resolution. Please can you urgently investigate this matter and provide me with: • Confirmation that my returned item has been received • The exact date my refund will be processed • Proof of refund once completed If this matter is not resolved promptly, I will have no choice but to escalate it further through the relevant consumer protection channels.
Helpful (0)
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Tasneem N
1 reviews | Active since Jan 2020
20 Feb 2026, 08:21
Terrible service with a return
I purchased a jacket online which did not fit and arranged a return within 2 days of receiving it. The item was collected from me, and according to the courier driver, it was delivered back the very next day. It has now been 3 weeks, and I have yet to receive my refund. I have contacted both the store and head office multiple times, and unfortunately, I am receiving conflicting information from different staff members. I have been told that you have the item, that the refund is being processed, and alternatively that you are still waiting for the courier to deliver it. This is extremely concerning and disappointing, especially from a brand of your reputation. What is most frustrating is the lack of clear communication and accountability. I am repeatedly placed on hold while staff "check notes," yet no one can provide a definitive answer or resolution. Please can you urgently investigate this matter and provide me with: • Confirmation that my returned item has been received • The exact date my refund will be processed • Proof of refund once completed If this matter is not resolved promptly, I will have no choice but to escalate it further through the relevant consumer protection channels.
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Replies (0)SR
Siobhan R
1 reviews | Active since Jan 2020
19 Feb 2026, 18:52
Formal Complaint – Outstanding Refund and Poor Service Experience
Dear Customer Service Team, I am writing to formally raise a complaint regarding the extremely poor service I have experienced with my recent online purchase and return. I requested a return for an item shortly after receiving it. However, it took four weeks for the item to be collected. During this time, I repeatedly attempted to contact your Cape Town branch, often calling,only to be met with a continuously busy line. Once the jeans were finally collected, I waited an additional two weeks without receiving any refund or communication. I again attempted to call the Cape Town number without success and sent numerous emails, none of which were answered. When I eventually managed to speak to someone, my refund was processed incorrectly, as I was not refunded the full amount I originally paid. It has now been over 40 days, and my query remains unresolved. This entire experience has been extremely frustrating and unacceptable. I expect the outstanding refund balance to be processed immediately and a clear explanation for the delay and incorrect refund amount. Please treat this matter as urgent. I look forward to your prompt response and full resolution of this issue.
Helpful (0)
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Siobhan R
1 reviews | Active since Jan 2020
19 Feb 2026, 18:52
Formal Complaint – Outstanding Refund and Poor Service Experience
Dear Customer Service Team, I am writing to formally raise a complaint regarding the extremely poor service I have experienced with my recent online purchase and return. I requested a return for an item shortly after receiving it. However, it took four weeks for the item to be collected. During this time, I repeatedly attempted to contact your Cape Town branch, often calling,only to be met with a continuously busy line. Once the jeans were finally collected, I waited an additional two weeks without receiving any refund or communication. I again attempted to call the Cape Town number without success and sent numerous emails, none of which were answered. When I eventually managed to speak to someone, my refund was processed incorrectly, as I was not refunded the full amount I originally paid. It has now been over 40 days, and my query remains unresolved. This entire experience has been extremely frustrating and unacceptable. I expect the outstanding refund balance to be processed immediately and a clear explanation for the delay and incorrect refund amount. Please treat this matter as urgent. I look forward to your prompt response and full resolution of this issue.
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Replies (0)JD
Jus D
1 reviews | Active since Jan 2020
28 Jan 2026, 13:41
Poor quality product
I purchased a handbag from Sissy Boy in September 2025 at the Atterbury value mart branch. Unfortunately, I am extremely dissatisfied with the quality of the handbag. Despite normal and careful use, the item has shown significant deterioration, which is unacceptable given the brand’s reputation and the price point of the product. The overall workmanship and durability do not reflect a reasonable standard of quality, nor do they align with my expectations as a customer. A handbag is not an occasional-use item, and I would expect it to maintain its condition over a reasonable period of time. The issues I am experiencing indicate poor quality and have left me disappointed with my purchase
Helpful (0)
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Jus D
1 reviews | Active since Jan 2020
28 Jan 2026, 13:41
Poor quality product
I purchased a handbag from Sissy Boy in September 2025 at the Atterbury value mart branch. Unfortunately, I am extremely dissatisfied with the quality of the handbag. Despite normal and careful use, the item has shown significant deterioration, which is unacceptable given the brand’s reputation and the price point of the product. The overall workmanship and durability do not reflect a reasonable standard of quality, nor do they align with my expectations as a customer. A handbag is not an occasional-use item, and I would expect it to maintain its condition over a reasonable period of time. The issues I am experiencing indicate poor quality and have left me disappointed with my purchase
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Replies (0)TV
Tayla V
1 reviews | Active since Jan 2020
13 Jan 2026, 17:40
SissyBoy South Africa is a ****!!!!!
*Subject:* Formal Complaint – Unacceptable Delay in Processing Refund (Now 35+ Days Overdue) I am writing to lodge a formal complaint regarding the complete failure to process my refund request, which was approved on 04 December 2025 Order / Transaction ID: SBJ507006 & SBJ506791 Despite multiple follow-up messages / DMs / emails sent on the following dates: - Email : 21 December 2025 - FB DM : 30 December 2025 - Phone Call: 05th January 2026 I have received either: - complete silence, - vague promises of “soon” / “processing” / “this week”, - or outright ghosting, for *more than 35 days* (well beyond any reasonable 7–14 business day refund processing period). This is not a minor inconvenience — it is now bordering on theft of funds. I paid in good faith, the service/content was either not delivered as promised, not to the agreed standard, or I exercised my right to cancel within any applicable cooling-off / return window (or per your own advertised refund policy). You have now held my money without justification for over a month. I demand: 1. Immediate processing and issuance of the full refund in the original amount and to the original payment method 2. Confirmation of the exact date & time the refund will hit my account. 3. An explanation in writing for why this has taken over 35 days when your policy / platform rules clearly state much shorter timeframes If I do not receive: - full refund + confirmation - OR a very convincing explanation with a firm same-day / next-business-day resolution by 20th January 2026 I will have no choice but to escalate the matter through the following channels: - report to the Financial Sector Conduct Authority (FSCA) / South African consumer protection authorities (if South African based) - public documentation of the entire interaction history (screenshots, timestamps, messages) on relevant forums, review sites and social media I would strongly prefer to resolve this privately and quickly without needing to take any of those steps. Please treat this as *urgent* and respond substantively within *48 hours*. Yours faithfully / Disgusted former customer, Tayla Email: venterfmt@gmail.com Phone/WhatsApp (optional): 076 260 6852
Helpful (0)
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Tayla V
1 reviews | Active since Jan 2020
13 Jan 2026, 17:40
SissyBoy South Africa is a ****!!!!!
*Subject:* Formal Complaint – Unacceptable Delay in Processing Refund (Now 35+ Days Overdue) I am writing to lodge a formal complaint regarding the complete failure to process my refund request, which was approved on 04 December 2025 Order / Transaction ID: SBJ507006 & SBJ506791 Despite multiple follow-up messages / DMs / emails sent on the following dates: - Email : 21 December 2025 - FB DM : 30 December 2025 - Phone Call: 05th January 2026 I have received either: - complete silence, - vague promises of “soon” / “processing” / “this week”, - or outright ghosting, for *more than 35 days* (well beyond any reasonable 7–14 business day refund processing period). This is not a minor inconvenience — it is now bordering on theft of funds. I paid in good faith, the service/content was either not delivered as promised, not to the agreed standard, or I exercised my right to cancel within any applicable cooling-off / return window (or per your own advertised refund policy). You have now held my money without justification for over a month. I demand: 1. Immediate processing and issuance of the full refund in the original amount and to the original payment method 2. Confirmation of the exact date & time the refund will hit my account. 3. An explanation in writing for why this has taken over 35 days when your policy / platform rules clearly state much shorter timeframes If I do not receive: - full refund + confirmation - OR a very convincing explanation with a firm same-day / next-business-day resolution by 20th January 2026 I will have no choice but to escalate the matter through the following channels: - report to the Financial Sector Conduct Authority (FSCA) / South African consumer protection authorities (if South African based) - public documentation of the entire interaction history (screenshots, timestamps, messages) on relevant forums, review sites and social media I would strongly prefer to resolve this privately and quickly without needing to take any of those steps. Please treat this as *urgent* and respond substantively within *48 hours*. Yours faithfully / Disgusted former customer, Tayla Email: venterfmt@gmail.com Phone/WhatsApp (optional): 076 260 6852
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Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
19 Dec 2025, 19:51
Rude staff
IWent to Fourways Sissyboy a young lady named Asonele was very rude towards me . i was browsing touching clothes treated me as if I’m there to ***** items i didnt appreciate that at all .even though I’m there to buy or not I am a Sissyboy customer for so many years ,i believe in customer service than anything . I won’t accept being treated like a *****. Staff training is needed mostly disappointed to know she’s a Store Manager. Thank you
Helpful (0)
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Nompumelelo M
1 reviews | Active since Jan 2020
19 Dec 2025, 19:51
Rude staff
IWent to Fourways Sissyboy a young lady named Asonele was very rude towards me . i was browsing touching clothes treated me as if I’m there to ***** items i didnt appreciate that at all .even though I’m there to buy or not I am a Sissyboy customer for so many years ,i believe in customer service than anything . I won’t accept being treated like a *****. Staff training is needed mostly disappointed to know she’s a Store Manager. Thank you
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mikateko M
1 reviews | Active since Jan 2020
2 Oct 2025, 18:36
****med by return money
I bought clothes online and returned them at Mall of Africa sissy boy store and the lady took the clothes and details of my order and indicated that they would process the return the following day when the manager was around. It’s been 3 weeks with no return.
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mikateko M
1 reviews | Active since Jan 2020
2 Oct 2025, 18:36
****med by return money
I bought clothes online and returned them at Mall of Africa sissy boy store and the lady took the clothes and details of my order and indicated that they would process the return the following day when the manager was around. It’s been 3 weeks with no return.
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Charlotte M
1 reviews | Active since Jan 2020
26 Sept 2025, 06:20
Bad services, unhappy client. 😡😡
How I wish I could have went through the reviews before making a purchase, you could see just by the company not responding to reviews that they just don’t care about their clients. It’s been two weeks, still waiting for my sneakers - no communication whatsoever.. Highly disappointed
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Charlotte M
1 reviews | Active since Jan 2020
26 Sept 2025, 06:20
Bad services, unhappy client. 😡😡
How I wish I could have went through the reviews before making a purchase, you could see just by the company not responding to reviews that they just don’t care about their clients. It’s been two weeks, still waiting for my sneakers - no communication whatsoever.. Highly disappointed
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Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
20 Sept 2025, 10:54
Sissyboy is no longer the same.
I bought two jackets and both are too small. I logged a return and exchange but both jackets haven’t been collected. The delivery also take ages to get to the person whereas they have been paid in full. I am disappointed
Helpful (0)
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Rethabile M
1 reviews | Active since Jan 2020
20 Sept 2025, 10:54
Sissyboy is no longer the same.
I bought two jackets and both are too small. I logged a return and exchange but both jackets haven’t been collected. The delivery also take ages to get to the person whereas they have been paid in full. I am disappointed
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Replies (0)