MM
mikateko M
Active since Nov 2021
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
My premium was increased by R 700, after submitting a claim for windscreen. Talk about a greedy insurance.
My premium was increased by R 700, after submitting a claim for windscreen. Talk about a greedy insurance. The lie to customers that premium reduces with the depreciation of the car, a windscreen it’s not even a claim, and what kind of inflation is that to increase with R 700. Mind you that the only claim. I pay 3 300 for insurance now it’s 4000. Run, I even called the the people I referred to this insurance, to start shopping around
112 replies
7 months ago
****med by return money
I bought clothes online and returned them at Mall of Africa sissy boy store and the lady took the clothes and details of my order and indicated that they would process the return the following day when the manager was around. It’s been 3 weeks with no return.
0 replies
11 months ago
Don't take TELKOM insurance
Never take cellphone insurance through Telkom! Your policy will be handed over to WWAS (Worldwide Advisory Services), and they are absolutely useless when it comes to processing and resolving claims. Despite paying premiums faithfully for over 40 months, I’ve experienced nothing but delays, poor communication, and a total lack of accountability. It took me following up just to be told more documents were needed — why wasn’t that communicated earlier? If you value your time, money, and peace of mind, avoid Telkom and WWAS insurance at all costs.
0 replies
11 months ago
Unacceptable Delay in Telkom Phone Insurance Claim via WWAS
I’m extremely frustrated with how my phone insurance claim has been handled. I’ve been paying insurance premiums for over 40 months under Telkom's insurance offering — never missed a payment. Now that I’ve logged a claim for a lost phone, the service is shockingly poor. Originally, the insurance was handled by Telkom Admin Plus, but it seems WWAS is now managing claims. I submitted all required documents, but I had to follow up myself before they even requested more info. How does that make sense? It’s a cellphone claim, not a claim for a burnt-down house! I’ve done everything by the book — yet I’m being made to feel like I’m asking for a favour. The delays, poor communication, and lack of urgency are unacceptable. If this is how WWAS or Telkom treats loyal, long-term customers, it’s a serious concern. When I send the email, I get an automatic response and when i try to call a robot is the one responding and that thing takes forever to understand the actual matter, it's just not efficient and u will end up ending the call due to frustrations.
116 replies
18 months ago
Great experience buying online
I order cannister and mistakenly put incorrect contact details and they could not reach me for delivery, the online team contacted me via an email and call and resend the items to me. I really appreciate how this was handled, and received my items well packaged and loving them. Will definitely order again.
53 replies
19 months ago
Fees charged on dormant account
Dear Discovery Team, I hope this email finds you well. I am writing to formally lodge a complaint regarding the charges on the Discovery account I opened two years ago. When I opened the account, I was assisted by a consultant who advised me to download the Discovery app during our call, which I did. I provided my address for the delivery of the physical card, and I was informed that it would be delivered within a few days. However, I never received the card. Due to this poor service, I decided to close the account via the app. The only option available was to cancel the card, which I proceeded with, believing this would terminate my relationship with Discovery Bank. Recently, I decided to join Discovery Medical Aid. During the process, I was asked if I held any other Discovery products. I mentioned that I had previously opened and closed a bank account due to the lack of service. I then redownloaded the app to check if I could open a new card, since I was interested in using Discovery Bank as my primary card alongside the medical aid. To my surprise, I found that I had been charged interest totaling around R3,000. I contacted Discovery regarding this and requested that these charges be written off, as I had never received the services promised. I was informed by a consultant that she would escalate the issue to her manager and get back to me. Unfortunately, I never received any follow-up. Now, the charges have increased to R5,000, and despite several calls, I have not received any satisfactory assistance. I would like to highlight that Discovery did not fulfill their commitment to deliver the card, which led me to cancel the account. I was unaware that additional steps, such as contacting a consultant again, were necessary to ensure the account's closure. This issue is now preventing me from starting my medical aid journey with Discovery, something I am eager to do. Kindly assist me in resolving this matter urgently. Personal details for reference: upon request Your prompt attention to this matter would be greatly appreciated.
53 replies
29 months ago
They dont want to realease my online order
I bought stuff online for my mother and requested a delivery at a store near to where she stays in Polokwane, I'm in Gauteng. Now she wants to collect the delivery they are refusing saying I have to go to the store to write a release letter for her, mind you she presented her ID, my ID, order number and I even spoke to the lady at Paledi store, they sill refused. This release form is not included on their policies and compliance online, so now they want me to do something that was not stipulated on their policies prior to purchasing. Misleading, I called the customer service the first lady was not helpful at all and when I called for the second time the consultant indicated that she would escalate and assist. So, if u buy at Truworths and you ask someone to collect the order on your behalf, be ready to run around Truworths stores writing release forms. I have never heard of this pathetic procedure from other online stores. Like even if the delivery is at home, it means you can't ask someone to collect on your behalf.
71 replies
29 months ago
DO NOT BUY AT ROCHESTER ONLINE
I bought a couch online from Rochester on the 1st of November 2023 and it was delivered on the 3rd of November 2023. Upon delivery the couch was too big and on the 4th of November 2023, I called and requested for a return. They gave me a compliant number, I have since been following up with them regarding the return, via emails, calls and social media platform they keep on saying that my return is in progress. How long does it take to return a product? it has been more than 15 days waiting and not getting assited. This is ridiculous and upsetting, if you can't run an online services leave it .
0 replies
30 months ago
Bad attitude from the courier guy from Buffalo
The courier guy was so rude when delivering my parcel. He just called out of the blue that he is at the GATE and shouted at me while requesting for the code. Like they did not even notify me or call me to check whether i am available for the delivery. But have the audacity to shout at me as if i knew they were delivering today. What makes courier people think we are at home waiting for the parcel, like we have things to do, call before the delivery at least update ur order tracking. When he gave him a different unit number to deliver in the same complex, he started shouting again, like what the hell.
0 replies
45 months ago
Doing nothing with your confirmed FRAUD!!!
On June i opened a fraud case for contract opened without my consent and i have submitted the required documents to the fraud department, even though it took fowver with timeless follow ups, the investigated and confirmed that it was fraud. The consulted indicated that i would be refunded the amount that was deducted in my account of R +- 700.00. They even send me the credit note. I went to the CELLC store to follow up, the consulted there was so sweet she sent an email to fraud department requested an update, even today i have not received any response, and my money
134 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)