NOT UP TO STANDARD

It was a friends birthday on Monday the 14th August. We arrived around lunch time so being a Monday the place was really quiet. We say outside where there was a tad bit of winter sun which we opted for but the was alittle to much as the suns rays and it glare made things uncomfortable. We asked that they please bring down the awning alittle and we were told nope they dont it only comes down at night. I then asked the manager and she to said No. After ordering drinks and food the waitress came back to say they cannot accommodate 2 of our orders being pizza's due to loadshedding so we needed to change the order. Due to that 2 orders arrived and about 20 mins later did the other 2 orders arrive. Take note by that time the first 2 orders were cold. I asked if they cld warm the food and was told NO they do not hav the means to warm my food. While eating i found 2 pieces of hair in my food. my friend said no its probably from the muscles in the pasta. so, i removed them and continued to eat my cold seafood pasta. a few mins later my friend who had ordered the exact same thing as me found and extra-long hair curly hair strand in her food which we then did call the waitress and show her so she took replaced the food WITH ALOT DELAY. I then said so what i found in my pasta was definitely someones hair. We asked for a plate of chips and was told they dont do plates of chips but i requested the manager and she agreed to assist. the chips arrived mayb an hour later. Someone at our table then asked that he not have so much ice in his glass because it was too much first, we were AGAIN said NO they can't do that. After abit of back and forth they agreed, and HALF a glass was then brought to the table as the ****tail ordered. Bottom line being they use the weight of the ice to to disguise the amount of alcohol used. So a person pays full price but receives HALF a ****tail. Is that not wrong or am i the one that's wrong. I found our time there was one issue of the next. They did try to compensate with 1 round of shooters being liquid cocaine which added up to +/- R50 (in my eyes not that much effort for compensation). I honestly believe they need to relook at the way they run things. I felt the waitress was sweet, she was doing her job but not to the best of her ability cos that's how she was trained. I BELIEVE IF THEY CONTINUE TO TREAT ALL THEIR CUSTOMERS AS DRUNK STUDENTS THAT DONT KNOW BETTER. THEY WILL CONTINUE TO GET BAD REVIEWS. THATS IF REVIEWS IS SOMETHING THAT CONCERNS THEM. I BELIVE IF THEY WERE BUSY THE SERVICE PROVIDED WOULD HAVE BEEN WAY WORSE....