Unjustified Valet Charge and Deposit Delay

Be cautious when renting here. I rented a vehicle from the King Shaka (Durban) branch and was unfairly charged a valet fee for “excessive sand.” No effort was made to show what “excessive” meant, and the vehicle had no floor mats provided to clean it out. Despite disputing the charge and requesting their policy defining excessive dirt, no explanation or documentation was given. The charge was still processed without proper justification. This experience felt opportunistic and unfair to the customer.