problem not solved

i went to sizakala office in verulam to do a new log book, because my late dad lost the old logg book, the new logg book is going to be on my mum's name, which everything was submitted so i had to wait for 6 to 8 weeks to be called once it done but no one called me, that was on the 25/01/2017, i was assisted by phumzile dladla, i went to check since no one called me on the 08/05/2017 which i was told that the id number on the forms wasn't clear when they scanned the documents to pietermarizburg therefore its not yet done, and no one tried to call me and advised me of that in the 4 to 5 months that i waited only when i went and checked my self its not done. So i asked to speak to a supervisor whom apologized, advised it will be sent through the supervisor name is Cecilia gcaba whom gave me 031 - ********** /0 number to call but no one answers this number and no one again has given feedback till today im still waiting its been 9 months no joy from municipality with my new logg book, registration number of the vehicle: BGD357L, Licence number: NJ13206 . my name is sthembiso mthethwa ********** 467