Sizakala Chatsworth employees robbing ratepayers

My dad, a sane and able 72 year old individual went to the Chatsworth Sizakala Offices in the beginning of April to pay his municipality bill. He has been paying it directly into their offices for the past 50 years with no issues. Everything was done as routinely as all the other months and years and all seemed well..until he received his monthly statement reflecting 2 months of charges. When he went to query at the offices he was told that he did not pay it, yet he had handed cash to a male and received his bill back assuming it was stamped as usual. The person my dad was 'assisted' by on his second visit was a woman who questioned him how many R10, R20, R50, R100 and R200 notes he gave to her colleague, which counter it was, exact date and time, serial numbers of each note. My dad pointed at the counter he had paid at but could not recall the rest. Being a municipal cash office they definitely have CCTV footage but when requested for the footage the manager of this facility declined the request stating he needs the information first. In this day and age where most adults approximately 25 and older cannot remember what they ate for supper the previous night is it okay to expect a senior citizen to remember all this information? Why could they not view the footage? If the manager is so protective of his staff surely he could have proudly accessed the footage to confirm that they did not receive the payment? They went on to tell my dad that he has 3 days until the weekend to come up with R3600.00 (which he paid to them already) or else they will suspend his services. Mind you, he still had to pay the current month's charges as well. Is this a new trend from your end EThekwini Municipality, Sizakala Customer Care ? Yes times are hard for everyone but do you think what you are doing is right? If you did no wrong then clear it up by viewing the camera footage. Everyone please be aware and make sure nobody is just taking your money without handing you a receipt!