***** company

This company is *****!!! - https://www.skechersfactoryshop.co.za/ I purchased a pair of sketchers in November and followed up on the delivery as I was told it would take 7 to 15 working days. Weeks later, I emailed this Sora person requesting a refund as the delivery was taking too long and she told me that she could not process my refund as the item had already shipped. Today when I checked on the tracking number, it shows that the item was delivered. I have NOT RECEIVED this package!!! This person Sora <Sora@foruhelp.com> is a *****. I have emailed this person requesting for a refund and also that I need proof as to where this order was delivered and still no response.