Very Disapointed in the skin functional brand.

I purchased their sun functional sunscreen stick from Takealot and it was delivered today, upon opening the stick 3/4 of it fell off. I am so disappointed because the first time I purchased an item from them, a retinol serum, the item was broken. I have requested to return the item via takealot but I doubt it would be refunded as it's considered a cosmetic. I won't be buying any more of their products, there's always an issue and it's time consuming to constantly log returns.