SG
semone G
Active since May 2015
19
Reviews
0
Industries
Reviews
19 reviews10 months ago
Pam Golding does not treat buyers fairly
My husband and I were interested in a house, we met with Emmanuel, the agent, who was very eager at first and then basically shut us down when we put in an offer lower than the asking price. He suggested that we go in with R100 000 more and the owner will definitely accept it. We decided to stay with our offer price and then had to chase after him to get feedback regarding the offer. He finally got back to us and we learnt our offer was rejected. We then decided to offer the extra R100 000 which led to us chasing after him again and eventually he gave us a vague answer - "I have positive news." (The good news was that apparently the owner wanted R50 000 more). We seriously suspect that it was not the owner as Emmanuel's manager Chareen was able to get our offer accepted. My husband and I could not go higher and expressed that to him and all we were looking for was an answer in terms of whether the owner accepted it or not and he continued to string us along knowing well that we could not put in offers for any other houses that interested us as we had put in an offer with Pam Golding. Thereafter, it was just so difficult getting information from Pam Golding. I have screenshots of me doing multiple follow ups with Emmanuel and Chareen regarding details of the property EG: Where the geyser was situated and whether there are any fixtures on the property that are not on the house plans. My husband and I were first time home buyers so we expected Pam Golding to be professional and upfront. Clearly, this is not how they work and do not treat buyers fairly. The other parties involved was Tania from Fairbridges - Exceptional service as she is trying to get us house plans and responded to us as Pam Golding did not. Landie from BERNARD L DU PLESSIS INC was phenomenal. Even the seller of the house was great during the handover. My brother in law used Rosie Viljoen - also based in the South of Joburg and they had such a great experience, the sale was sorted in just over a month and once completed, they received a file filled with copies of all the necessary documents as well as next steps regarding registering accounts at council etc, they even received a little basket to congratulate them on their new purchase. The day they moved in, the agent was present to make sure all is in order - something they didnt have to do, granted we were greeted by Emmanuel for the handover as well as completed his handover form but the interaction was rushed as he seemed like he needed to be elsewhere again. The entire process, apart from Chareen actually sitting us down and taking control of the offer process, showed that they were just interested in their commission as it lacked a personal touch, which is sad considering the reputation of Pam Golding as well as the fact that purchasing a home is not an everyday occurrence. We at least received a phone call from Chareen saying congrats and thats the last we have heard from Pam Golding. When I tell family and friends about our experience with Pam Golding, they are shocked as this is a brand that people trust however, something has changed, not sure if it's just the Aspen Hills branch or if it's the business as a whole, but please reach out to other agencies, I know the whole point is the commission but some agencies actually understand that buying a home is a life time commitment and attention to detail is so important. I'm really disappointed with the way the process went and just how we were regarded throughout. I would seriously discourage anyone from engaging with Pam Golding for their real estate needs solely based on how poor our experience has been.
0 replies
10 months ago
Sanlam has no emphaty for the deceased loved ones
<div>Sanlam has no emphaty for the deceased loved ones I called Sanlam for assistance with a document stating my mom's beneficiaries on her funeral benefit as she has sadly passed away and the SAPS has requested it in order to complete documents requested by Sanlam themselves. I spoke to **** who refuses to give me the information until the claim has been registered, which I do not understand as Sanlam requires a police statement as part of claim documents. The part that hurts the most as she has stated that they will need to investigate the claim because the beneficiaries could've played a part in mom's death. During a second call today she again said that we do not want anyone with blood on their hands to get any money. The investigating officer explained to us that the death certificate states unnatural causes as my mom died shortly after being in theatre last week Thursday, **** continued to argue with me that this is not the reason why it was considered an unnatural cause of death. Please understand that our family is grieving and now we being told these statements from an administrator that my mom paid every single month without fail. We require her funeral benefit so we can dignify my mom and follow through with her wishes for her funeral. Please listen to the recordings of all my calls with **** and please assist with getting the issue resolved. I cannot believe that employees of Sanlam and Sanlam as a brand treats policy holder's and their loved ones like this. Please look to other administrators for assistance as the brand does not honour their slogan - "Live with confidence". My mom's heart would hurt so badly knowing what her kids are going through.</div>
424 replies
11 months ago
Really bad service during tough times
My mom has passed away and we need to claim her funeral benefit and life cover. I called in 4 days ago and requested the documents to be sent to me ( the policy holder's daughter and beneficiary) The consultant advised she will send through the documents and I have not received requirements yet. I've called back again and have been waiting to speak to someone for over an hour and the same for today. It is so sad that we have to be at the administrators mercy when our loved ones have been paying the company for years. Please contact me as soon as possible.
53 replies
15 months ago
Vodacom does not treat customers fairly.
Vodacom doesn't treat their customers fairly. I basically ran after them to install my fibre to the home. I was advised by Hazel that once installation is completed, the line would be activated. When the instalation guys left, it was not activated. I called vodacom and was advised that it would be escalated in 24 to 48 hours, only to find out the case was not assigned and nothing was done 72 hours later. I was promised a call from a team leader, Yanga Suka, who did not call me back. I called again and was put on hold for 20 mins and the agent cut the call. Called again and spoke to Zenande and Nosicelo and none of the agents I spoke to could tell me what was happening. They didn't even save my serial number so i had to keep repeating myself. The absolute worst part for me is that the team leaders cannot assist or get my fibre activated. I spoke to Pamela, up until 09:30 PM on Monday and was promised that today it will be activated. I called back and still no one dealt with my case. I spoke to Anelisa and she said she would call me back and still no one has called me. I called back requesting to speak to her and she didn't want to take the call. Yanga stood next to the agent and could not assist me directly instead the agent had to bare the brunt of an IRATE client. That is such poor leadership skills. I asked to speak to a manager and none of them is in office so that was not an option. If we base the conversation on SLA alone, they do not measure up to their own apparent standards. The customer service experience is disappointing and I'm considering terminating the contract.
109 replies
15 months ago
Avoid going to Dischem Blue crane
Dischem Blue crane's customer service is **********, the manager Lindiwe Hadebe basically called me a **** when I tried exchanging a faulty teether bought on the same day. When the water from the teether sprinkled out, she said it's raining so she can't say it's the teether. This is a hazard as my child is only three months old. I will be telling all ny friends and family to avoid this Dischem as their customer service is very poor.
0 replies
16 months ago
Very Disapointed in the skin functional brand.
I purchased their sun functional sunscreen stick from Takealot and it was delivered today, upon opening the stick 3/4 of it fell off. I am so disappointed because the first time I purchased an item from them, a retinol serum, the item was broken. I have requested to return the item via takealot but I doubt it would be refunded as it's considered a cosmetic. I won't be buying any more of their products, there's always an issue and it's time consuming to constantly log returns.
56 replies
18 months ago
Avoid Telkom Fibre at all cost
Good day I signed up for a new product with Telkom on 02/10/2024 and I am so frustrated as I received no conformation that my issue will be responded to. I moved into a new complex and needed an instalation as the complex only uses Telkom's fibre, I called the contact centre today to request status of my application. Only to find out it's on hold since the 02/10 due to unverified physical address and was not informed about this. I requested Evelyn pillay from the sales department to put me through to her supervisor as she could not assist me and kept giving me robotic answers. They are awaiting confirmation of my address and nothing had been actioned since I signed up. I asked her if theres anything I can do on my side to speed up the matter and her response was no, I need to wait another 7/14 working days even though they still did not verify the address yet. I then spoke to Thapelo Matamelo who is her senior, I was given his direct cell number - I thought this was unprofessional as there will be no trace of the conversation thereafter. Regardless, I sent Thapelo an email with my physical address and he advised he will send it to the correct department for assistance. When I called back at 3 pm, there was no assurance that the matter has been resolved or that it has even been attended to as Thapelo advised that no one is getting back to him from the department that needs to correct this matter. It leaves me with no faith that my issue will be attended to as there is no proper communication internally, how will the client get a hold of anyone for assistance then if the internal processes are so weak. I do not have faith in their ability or their products now and I have to go into a yearly contract with Telkom. I work from home and I need a stable connection. I will be letting all my friends and family know about this as if they have other options for fibre at their disposal, they should reach out to another provider. Other lifestyle estates should be aware of the poor customer service and opting for another provider. I hope someone will see this and help me regarding this matter. Regards, Semone
0 replies
27 months ago
A bit disappointed
After seeing all the amazing reviews on the skincare range, I decided to get the 5% niacinamide and the 1% retinol. I bought the products off of Superbalist on 24/01/2024. They were delivered yesterday. I was so excited to try them out. The package for the Niacinamide was open, well the sticker was open on the box and I didn't think much of it. When I tried it out, the lid of the bottle was loose and broke off. I'm not sure if I can still use the product now so I feel like I've wasted the money. The retinol was secured and the lid is all good.
174 replies
27 months ago
Do not choose Mweb
I have been trying to get a hold of mweb for months now, I've sent queries via their website. I've called and waited for 50 minutes on the call and had to drop the call because I was not getting assistance. I've tried calling before and the contact centre line just rings and rings. I pay for a 100 mb line and we've done multiple internet speed tests and the line consistently is below 40 mb. I can't cancel the subscription at this point because no one picks up calls or even responds to queries. My premium has increased this year and it's so unfair because I'm Not even getting what I've been paying for. I really hope management sees this post so that it changes their products and customer service. Who ever sees this and thinks about using this service provider, please think twice, it's not worth it. I will be sharing this experience with everyone I know because I don't want anyone to support a company that does not care for their clients or services they are offering.
0 replies
30 months ago
Discovery misinformed me and won't take responsibility
I am so tired of the Discovery medical aid. My dad is on the classic smart plan. He is on a lower range plan, and for this reason, I called discovery to make sure he is able to go to the GP in our area, and I made certain with the contact centre agent that the doctor he visits is in the network plan to make sure he is covered before going yo the doctor. The agent confirmed the plan, the doctore and the practice number. We went to the doctor and asked if they are with the Discovery network and they advised that they are. Discovery rejected the claim. I called the contact centre again, they admitted that the agent informed me incorrectly, they refused to provide me with the recording. They then blamed it on the doctor's offices to resolve. My dad is on pension and does not have the funds to pay the amount owing to the doctor. So my dad and I are running around wasting airtime as Discovery refuses to take ownership of the incorrect information provided to me and resolve the matter. I made sure I found out on the facts in order to avoid this from happening to my dad. It's not the first time it's happening with Discovery. We've always had a problem with claiming or even getting appropriate feedback from them. I'm on a lower plan as well, using the bonitas medical aid scheme and I've had no issues. There's no fine prints, they're always transparent. They have way more benefits than Discovery, even for the lower range plans. The name of the agent that misinformed me was Oyama. I was assisted by Sajida or Sajija when I called for the second time to complain and she was very indifferent. I was then transferred to Subeer who is in the complaints department and he was very helpful and polite when he advised that they are going to investigate but that changed when he called the next day. Subeer was very abrupt when providing feedback, a basic explanation was provided, no apologies, and he rushed the conversation. They just don't care about their clients at all. They're interested in getting your money and just not interested in providing a decent service or advising their clients properly. Please save your time, money and mental health and move to Bonitas. I'll be moving my dad and advising everyone I know about this bad experience. I really hope that people with power within this big business get to see this so there's some kind of change. A medical aid is a necessity and having an unreliable one can be detrimental. Discovery knows that medical aid needs are so important and they just monopolize on this and have high rates with very little to offer even when it comes to a customer's experience.
262 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
15 (78.94736842105263%)