Order still not received and Worst customer service from skinny-coffee.co.za. Dont purchase from them.

Hi

Ord no 14687

I made a purchase to the value of R923.10 on Saturday 26 jan.

Monday 27 jan i receive an email saying that they have received payment. I immediately emailed asking for the tracking number and when i will receive my order. I received a reply saying that payment has been received.

I emailed two more times thereafter asking again for my tracking number and when im going to receive my order and still no reply to date!

I decided to whatsapp the number on the contact us page. I messaged this person this morning asking about my order. I received a reply saying that he/she will check. After two hours i received no reply. I messaged asking for feedback and still no feedback. Three and a half hours later still no feedback. Really so unprofessional and such bad service. I mentioned that i will be complaining on hello Peter to which this person replied that i must bear with him/her as they are trying to track my order. Last message i received was at 16.44pm saying that i must be patient. I then messaged asking why they are unable to track it and what is the problem and still i have not received a reply yet this person has come online several times since my last message. I do not know whats the status of my order. So many days have gone by and i cant get any answers from these people!

Why am i being kept in the dark about my order. Businesses should always update customers about the status of their order. Customers shouldnt be made to beg for their orders. Businesses like this should be shutdown!!

The number on the contact us page **********