Skin phd olympus poor service bad management

After several bad experiences with skin phd olympus pretoria I had received a call today from the olympus branch stating that they will no longer treat me.

These are some of the experiences,

1. I had gotten my nails done there three times, 3 of which where bad, the first time it was corrected however the second time I got a shoddy job done , please see the picture attached of the purple glitter nail, it was lumpy, the nail tech over filed the nail polish off and ended up leaving me with 2 transparent nails and 3 painted nails. I kept on having to tell her that the nail wasn't shaped correctly about 4× until I got tired of it and let her mess it up as seen in the picture. The manager told me she would book me with my regular nail tech poppy who was really good.

2. I had previously gotten my nose wax done by Bertha who was extremely rude when i told her that i have very fine hair so it may be difficult, she went on to take it offensively as if I was difficult with her and left 1 nose if wax and wax strands all over my face, and left the room without telling me, she came back all with more of an attitude telling me to go if I don't like her and use another the******, noneli ended up waxing the rest of my nose and face perfectly well. Bertha removed the nose wax from the single nose with force and ended up making me bleed. Noneli was very kind and understood the situation and took care to help me further. I didn't report Bertha because they said she had a bad day.

I am extremely appalled by how they called me back as if I'm the problem when there is proof from pictures of the bad work done, the lady on the phone threatened me when i told her i will have to leave a bad review and that if I go to social media the owner would charge and sue me for going to review platforms.

I didn't even say anything to the Owner either, nor did I lay a formal complaint for protection of their employees yet I got treated this way. The owner stated in a reply to the previous review I made that I wanted a free bee, which is ridiculous iv paid for every treatment I just received a bad service as their the******s are not professional. The owner makes excuses for their poor service as clearly shown in the pictures provided and response to my previous review, she wasn't even there when the incidents occurred, these statements were untruthful and is a complete joke.

This is not right to treat customers in this way and I have every right to state my terrible experiences with the public on reviewing platforms and i dont appreciate being threatened over the phone for having my rights being infringed.

They don't take accountability for the poor work performed. I don't suggest you waste your time with this unprofessional establishment

See pictures attached for proof