Skins Cosmetics is Where Customer Service is at!

I haven't had a moment to write this, but I have to give a huge shout-out to Skins Cosmetics for going out of their way to source two fragrances that I've had quite a hard time finding. I had enquired high and low, with competing stores leaving you hanging for months at a time before telling you that they won't be assisting you after all - Skins was such a different experience, and reminded me that customer service still exists.

Special mentions: - Roxy from the online store, for your masterful management of my query, and for guiding me in the right direction. Also for going out of your way to find that one particular elusive bottle that I couldn't find at the Cape Town store. - Simone from the Cape Town store for the timely confirmation of the products in question, and for the further offer of assistance in future. - Romeo, also from the Cape Town store for compiling the quote in record time, popping it over to me, and following up the next day.

I work in a customer facing role myself, and I know what it means my clients to feel heard at the very least. The fine line between apathy and showing that you care about your customer is what will ultimately influence the person's decision to stay, or leave.

Thank you, Roxy, Simone and Romeo for all that you do - I wish more people understood the "people business" the way you do.