MD
Marlize G
Active since Jan 2015
22
Reviews
0
Industries
Reviews
22 reviews3 months ago
January Statement Issued After Contract Cancellation
I grow tired of requesting the obvious - my Cell C contract was cancelled due to non-service and constant increases that are supposedly meant to cover your "business upgrades". I haven't had cellular service in my house for the last 15 years, yet, this is exactly what a cheeky support agent told me that I am paying nonsensical increases for. To the next point. AFTER cancellation of my contract (ending 31 December 2025), your accounts department - who seem to be equally as *********** as your support department - have the audacity to mail me a STATEMENT for JANUARY 2026. WITH A BALANCE on it, actually having the nerve to charge me R5.18 for an e-invoice, for a service that I am no longer receiving. I will not be paying you in perpetuity for your stupid e-invoices, nor will I be paying in perpetuity for a contract that no longer exists. This is now my FOURTH request for WRITTEN CONFIRMATION of the following: 1) That the contract is cancelled in its entirety. 2) That all debit orders are cancelled from your end - I want written proof I add the following: 3) That my bank account and billing details are purged from your system - I want written proof. 4) That you have credited the January statement in question (in full) I also want the names of the parties responsible for this included in the report, as this is not my first request. Any further attempts to provide statements / invoices with a balance owing, as well as attempts to debit from my bank will be reported to the police as theft, as well as to your regulator. Don't phone me. I am beyond speaking to your staff on the phone.
280 replies
18 months ago
ABSA Solicits Business, But Security Chases Customers Off-Site
I've had two separate incidents from ABSA over the past week that have left such a sour taste in my mouth, that I have no other option but to honestly consider moving my business elsewhere. Incident 1: Friday, 25 October 2024 No less than 4 sales calls from ABSA (011) 994 6106. Truecaller says Rosebank, which I've never visited, so I'm super annoyed that an unauthorized branch is accessing my details. Calls: 10:27 , 10:28 , 10: 29 , 10:45 (Don't you realize people work??) By call 4, I answer, frustrated by your obvious sales call. I ask the sales person what they want. She identifies herself being from ABSA Bryanston (another ABSA I've NEVER been to. Why are you pulling my PII and dividing it amongst your sales staff like candy??) Like a *****ster in training, with no security checks, they start discussing how they want to upgrade "Account X". I ask her who gave her authorization to phone me (I asked to be excluded from telephone marketing AND I've never been to the Bryanston branch) and who gave her permission to access my private details (since I haven't processed a contact me request, AND have never done business with ABSA Bryanston). Her answer to this was an irritating insistent "You're on my list to call". To call for what, ABSA? With the amount of ***** and **** calls going on at the moment, I am very uncomfortable with detail your sales staff have access to before security checks. This has been made evident on more than one occasion, and if they can access this info, who else can? What are you doing about this? Incident 2: 30 October 2024 While I might have been tempted to overlook the phone incident, what your security guard did at Mall of Africa today, was unacceptable by any and all standards. I went to collect my replacement card today. The friendly lady behind the counter gave me further instructions as to double checking and changing my card pin if I need to. My partner had come with me, and was waiting for me to restart my phone as I had trouble accessing my ABSA app. He sat down in one of the chairs (in an completely empty area) while I stood next to him with a VERY OBVIOUSLY ABSA branded envelope and card in my hand. The security guard came over and asked him in an incredibly rude manner what he was doing there, and he said "Hi, I'm just waiting for her to finish". Your security looked at me, waiting for an explanation, and I confirmed what I was there for, and what I needed to finish. He told my partner that "you're not allowed to sit here, you need to get up and leave". I thought I heard incorrectly, looked at him, and he barked at me to go about my business quickly, while repeating to my partner that "non-customers aren't allowed in ABSA". My partner was with a customer. He was with me. Your security guard didn't just disrespect me, he disrespected my partner. Your HNWI team have been trying to convert him over to ABSA for at least two years (and he was considering it), but apparently your security guard at Mall of Africa has deemed him unfit to even sit in your chairs to wait for me - a customer - let alone become one. Good to know. PS: Your ATMs are in high traffic areas where crimes are committed. It's natural for a person to come into the safety of the bank to ensure they're fully focused while accessing your app prior to going to the ATM. Most ******ies at ATMs are opportunistic crimes due to people not paying attention. I'm just as appalled to know that your security was more obsessed that I should conduct my business quickly than with my safety.
53 replies
43 months ago
Support service? What support service?
I lodged a complaint with you on Sunday (since your cleaner took it upon herself to message me on a Sunday to complain about the cost of her taxi fare), and I gave you well over 24 hours to respond to my complaint, and action the request accordingly. I even logged it via two separate portals to ensure that you received the requests with no excuse. (Reference 1368771 and reference 1368769), to NO RESPONSE FROM YOU AT ALL. When communication from head office is handled as poorly as this, it is no surprise to see that your staff handle themselves in such a poor manner as well. Process the refund of my SweepCred. I don't want another one of your people on my property again.
0 replies
44 months ago
Skins Cosmetics is Where Customer Service is at!
I haven't had a moment to write this, but I have to give a huge shout-out to Skins Cosmetics for going out of their way to source two fragrances that I've had quite a hard time finding. I had enquired high and low, with competing stores leaving you hanging for months at a time before telling you that they won't be assisting you after all - Skins was such a different experience, and reminded me that customer service still exists. Special mentions: - Roxy from the online store, for your masterful management of my query, and for guiding me in the right direction. Also for going out of your way to find that one particular elusive bottle that I couldn't find at the Cape Town store. - Simone from the Cape Town store for the timely confirmation of the products in question, and for the further offer of assistance in future. - Romeo, also from the Cape Town store for compiling the quote in record time, popping it over to me, and following up the next day. I work in a customer facing role myself, and I know what it means my clients to feel heard at the very least. The fine line between apathy and showing that you care about your customer is what will ultimately influence the person's decision to stay, or leave. Thank you, Roxy, Simone and Romeo for all that you do - I wish more people understood the "people business" the way you do.
0 replies
48 months ago
I'm A Human Being, Not Something For Vultures to Pick Over. Stop Harassing Me.
I don't know how Telesure understands the Protection of Personal Information Act, because they certainly don't comply to it. I recently asked for a quote from DialDirect and specifically ticked the box that I DO NOT WISH FOR MY DETAILS TO BE SHARED WITH THE REST OF YOUR VULTURES. This is because I had been a DD customer previously, and I've received wonderful service, but I also know the moment you make any sort of inquiry, the intire TIH group descends. I was called back by the most wonderful agent who signed me up within minutes. I can't explain how amazing she was. She asked whether I would like for my details to be shared with the group. I said no, I do not want to be contacted by the rest of the Telesure group, because you are relentless spammers who have in some cases called me up to 20 times a day. How do I know my details were unlawfully shared internally to your sales vultures by your people AFTER I said no? Because it's not only me receiving calls. I was asked for insurance purposes for the contact person & their details of anyone else over the age of 18 who resides with me. Since then, my fiance' has also been relentlessly been spammed by your sales floor from MiWay, Budget, Auto & General, 1st for Women and he has NEVER been a client, nor contacted you for any sort of quote. Do I need to take legal steps? Remove both of us from your sales lists immediately. The chances that we'll ever take any additional services are next to nothing due to your incessant spam calls.
134 replies
48 months ago
Discovery, Where is My Refund?
I called in on 26 April to move to another Insurer that gave me the EXACT same benefits at a quarter of the price. This was prompted by Discovery's new-fangled notion of "interim-increases", which no other insurer does, by the way. I tried to resolve, and was met with a "we can either do this, or this, but either way will ***** you sideways out of money or benefits", so it was time to go. At the same time, I made an appointment for the DQ track device to be removed, which was done on 30 April (same day my insurance officially switched off) - leaving all ties with Discovery Insure severed, aside for my refund - a topic which they've been terribly silent about. I've escalated, and followed up, only to be met with a stony silence, or a missed call from their call centre who just usually spin you some line of bull**** anyway - that being said, I was clear that I don't want their call centre to phone me - I just want my money. Upon cancelling, their retentions consultant told me that it would take 3 business days to confirm that my debit order went through. Fine (it went through on the 25th April). Then another 3 business days for my refund to be processed. Fine. That would, with generous timelines, put us at 6 May latest. I am now nearing 3 weeks since I cancelled this contract and I still don't have my refund. The humerous bit is that when reading Hello Peter reviews, one can actually see how poor management decisions has been passed down to consumers and internal staff are left making up justifications for it. I was told that I have to take the increase because "parts and paint, and Discovery needs to prepare because what if everyone claims at once" - isn't this inevitability exactly why we all keep paying insurance for? Another lady was told that her ridiculous increase is due to the bad weather in KZN, even though she lives in Cape Town. Another gentleman was told that we're all being squeezed "because the war". The only option to lower your increase is for you to increase your excess amount - (just what you need when you have an accident, yes?), or lower your package (thereby decreasing your benefits) - all a bit one-sided, Discovery. How are you a valuable, trusted supplier? This is the company who has been trying to get me to sign up to utilise their banking services. So that what? You can move the goal posts and increase banking costs every quarter without notice just because you have instant access to my money unlike you do now? You need to start understanding that once a trust relationship is damaged, it's very hard to repair in the public eye (Word to the wise - not even getting your consultants friends and family to post good reviews about them will pull you through in the long run) Don't contact me. Don't spam me. Transfer my refund.
134 replies
53 months ago
No Service. Time to Change Banks?
I received a message from ABSA last week stating that my Credit Card will stop functioning in two weeks time. It only expires in two years. No explanation. Phone ABSA. The reason? You're replacing my current VISA card, with a.... VISA card. Because you partnered with... VISA... A new VISA card that I didn't request. I called you the same day, and the agent, while friendly enough, seemed absolutely surprised at the fact that I didn't have possession of my "new" card. The card that SOMEONE seems to have. He even read the last digits out to me and confirmed again if I'm sure I don't have this card, and made me read my card digits out to him AGAIN like I'm some imbecile who doesn't know an my old card from my obviously missing new one. He apologized for the inconvenience, and promised that someone would call me to deliver this card on MONDAY, 20 December 2021, you know, since you've taken it upon yourself to terminate my current card in less than two weeks. I AM STILL WAITING FOR THE CALL. WHERE IS MY CARD? DID YOU DELIVER IT TO THE WRONG PERSON OR DID SOMEONE STEAL IT? In the meantime, I'm left to manually check for potential fraud on my account to whoever you sent my card to. You know, that card I never requested? Is this what you call customer service? Africanacity? I suggest you sort this out before I pull all my accounts from you.
53 replies
54 months ago
Bulls**t "Promotional" Spam
Dear Platinum Life, It's time for you to stop running this utterly idiotic refer-a-friend scam that you've got going on. For the 4th time now, I've been "referred" by an individual I've never met or dealt with in my life. This time, a grand old idiot called Melanie Morisse, who, being the MD of a company, should know better than to share contact details without someone's consent. Further proof that she doesn't know me? The damn idiot can't even spell my name. This is the last time I'm saying this to you - I don't want your ****ty, ****ty policies. I don't want to deal with a company like you, because your morals are corrupt and you don't know your ****s from holes in the ground. Never contact me again, or I will gladly report you to your regulator for harrassment.
53 replies
54 months ago
Spam Mails - Claiming You Opted In Via a Website You Didn't Know Existed.
Considering I didn't even know you existed until you started spamming me, your disclaimer claiming that I opted in on your website is a bull****. Which database did you buy, and why are you lying about it? Shame on you. Shove your spam.
0 replies
57 months ago
No Notifications For Duplicate Debits?
Why is it that ABSA continues to fail spectacularly at basic service delivery? A service provider double debited me this month, and yet again, no notification for the duplicate transaction was received, for an amount in excess of R1000. This isn't a first either - isn't this why the service exists? To highlight & prevent fraudulent transactions? Do better, ABSA. It seems lately there isn't a month that goes by without service failures on your end.
53 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
17 (77.27272727272727%)