I recently purchased a Oh so bubbly SKOON refill cleanser from Faithful to Nature

I recently purchased a Oh so bubbly SKOON refill cleanser from Faithful to Nature. I specifically bought the refill as it was on special and I wasn't sure that I wanted to change from my trusted brand. I received an insipid thin liquid . I contacted FTN explaining that I think the incorrect product was packaged into the refill. After much investigation I was told the product was indeed this insipid liquid that foams up if used with their specific dispenser. Long story short it was not advertised that you need the specific dispenser. SKOON sent unsympathetic email suggesting the only resolve was that I purchase a full new cleanser so that when it was finished I could refill it. They weren't even prepared to let me purchase or provide me with an empty container in order to give their product the benefit of the doubt. I will never support SKOON and doubt I will purchase from FTN either again.