SKOON customer service is a far cry from their skin care products

Great skin care product but have you tried returning a faulty bottle completely unused?! This has been going on for almost a month and it’s still not resolved and the faulty bottle STILL has not been collected which I offered to drop off at their address but was assured their courier company would collect timeously. No refund, not a single phone call received at any point, just a girl hiding behind an email. “Customer experience” my @ss!