Fake hair, poor service

I bought hair on the 16th of December, I only used the hair once and unfortunately it was not quality hair it's not Brazilian or Peruvian like they advertise on their social media. The hair tangles and I took it back to them for exchange sat and waited at the salon for a guy called Tshepo but he never came and when I called him he was very rude and ended up dropping my calls..I am going to take this further..