Vodacom upgrade /Skynet bad service

I upgraded a new phone via Vodacom and received my parcel on 5 February. After discovering the phone is not better than the phone I have now I decided to return and cancel the upgrade with in die 14 day period. The after sale agent indicated to me that Skynet will collect the parcel within 7 to 14 workings days.

The next day they called and indicated that they are at my work to collect the phone without prior notice that they will be collecting it today. I was waiting for them to indicate when they will come to collect and did not have the phone with me that day. I communicated it to the drive and he indicated that he will come back tomorrow. He never pitched

Sins then I have phoned Vodacom aftersales and Skynet in an attempt for them to collect the phone as I would like to cancel the upgrade and upgrade to a better phone. the Service request ref is 5-36178358489292 the Waybill number is K5205730. Every attempt that Skynet would collected the phone did not happen. Even after confirmation from them.

It is impossible to contact Skynet and there whats app number robot agent is no use. I need Skynet to indicate the day that they will collect and deliver on there promise. It reflects bad on Vodacom as they use them as service .