AR
Andre R
Active since Aug 2022
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Vodacom upgrade /Skynet bad service
I upgraded a new phone via Vodacom and received my parcel on 5 February. After discovering the phone is not better than the phone I have now I decided to return and cancel the upgrade with in die 14 day period. The after sale agent indicated to me that Skynet will collect the parcel within 7 to 14 workings days. The next day they called and indicated that they are at my work to collect the phone without prior notice that they will be collecting it today. I was waiting for them to indicate when they will come to collect and did not have the phone with me that day. I communicated it to the drive and he indicated that he will come back tomorrow. He never pitched Sins then I have phoned Vodacom aftersales and Skynet in an attempt for them to collect the phone as I would like to cancel the upgrade and upgrade to a better phone. the Service request ref is 5-36178358489292 the Waybill number is K5205730. Every attempt that Skynet would collected the phone did not happen. Even after confirmation from them. It is impossible to contact Skynet and there whats app number robot agent is no use. I need Skynet to indicate the day that they will collect and deliver on there promise. It reflects bad on Vodacom as they use them as service .
0 replies
5 months ago
Friend and helpful s...
Friend and helpful staff giving quality service and providing me with peace of mind.
71 replies
20 months ago
Poor communication and billing
I have been a Client of Webafrica for the past 4-5 years now. In that time I have decided twice to cancel my subscription due tot price as other fiber providers Tthat provides a cheaper option. Thus they provided me with a price check against there competitors, of which I was happy to take as it spear me all the hassle of changing service providers. This year again I asked for a price checke and after a long wait with there not user friendly WhatsApp chat ONLY communication WHEN IT COMES TO PROBLEMS OF BILLING. Witch is frustrating as hell. They helped me with a price check and confirmed it. Only see the next month the wrong amount was debited from my account again. Thus I had to use AGAIN the THE ONLY WhatsApp communication to indicate that they debited me incorrectly. The mistake was corrected and for the past 2 months i was paying only R499 now in September they have billed me again on the previous amount of R619. The WhatsApp consultant indicated to me that it will not happen again as long as I am a client. How is this possible that they can not keep their billing up-to-date? I will be Canceling my service asap. AS I WAS TYPING MY COMPLAITN I WAS ON THEIRE WAHTSAPP LINE FOR 20 MIN WAITING FOR SOME ONE TO CHAT TO ME.
0 replies
28 months ago
Makro Poor service delivery.
I have Orders online a Shower Screen on the 29th of Desember 2023 . It indicated that it will be delivered withing 7-10 working days. I have since called and emailed them to confirm delivery. They only indicated that the supplier is only opening on the 8th. It is now 11 days sins then. This is poor service and will not use the online store again.
58 replies
45 months ago
NETSTAR
I am a client of Netstar for 3 years. I have a nano tracker device. I ordered a replacement as is standard with in 3 year. As Required it has to be tested every 3 or so months. Calling the call center to locate my car, they could not locate my car, they said a technician will be send to test and fix the device. Nobody from Netstar contacted me so I then mailed client services and received a response stating again somebody will contact me This was in July its August now and nobody has contacted me since. I have a high risk car.
402 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)