Skyworth and their ambassadors- poor communication and lies

Bought a TV in June 2023, only to have it have display problems. Contacted Skyworth , unfortunately extremely unprofessional in communication since everything was done from the brand ambassador Kiasha, WhatsApp rather than email or recorded calls. The service centre stated that with this issue it will be refunded and not repaired. No communication then a message from Kiasha saying it is now being repaired. When called, to ask why the plan had changed without being informed as the customer with no communication to us, this ambassador grew agitated and extreme condescending on the call telling us that we should not tell her how to do her job and that the salesperson in store is at fault and not her. Horrible person to deal As she has no interpersonal skills. Consider hiring qualified peiplet