Skyworth Service

I am extremely disappointed with the aftersales service I have received from Skyworth. Our TV, which is just over two years old, suddenly stopped picking up WIFI. I phoned the repairs department, who casually remarked, "ja, it’s these Chinese products, you will need to send it in; it is still under warranty." I then went to IC and booked the TV in, but it took them two weeks to fetch it, with one excuse after another delaying the process. Eventually, on Friday, 30 January 2026, after 17h00, the Skyworth driver finally arrived to collect the TV. I phoned on Thursday, 5 February 2026, only to be told that the TV was only booked in on Monday, 2 February—perhaps understandable, as the weekend had intervened. I followed up again on the 9th, and was told the TV was out for delivery and had been repaired. However, today, Thursday the 12th, I have still not received the TV. The excuse now is that the address was not legible, but they did phone me, so I beg to differ. I am still waiting for Willem, the workshop manager, to call me back. Overall, this service has left me very dissatisfied, and I find it shocking that such poor aftersales support is being provided. I hope my experience will serve as a caution for future customers and perhaps prompt improvements in your service.