Slimbetti
2|22 reviews
hG
hen G
1 reviews | Active since Member
11 Nov 2015, 07:21
empty promise
After my report about money being deducted from my account for products I did not want and also did not receive, I got a response from de Vida wellness promising my money back by no later than 10 November. It is the 11 today and still no refund. What do I do now?? I will not sit back and accept this!! My mobile number is not working contact me via e-mail: [Email Removed]
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Replies (75)Slimbetti's replyOfficial
26 Nov 2015, 14:00Hello hen3et,
Good Day Henriette
Hope you are well. Firstly our hugest apologies regarding the inconvenience caused to you from our side, we've been trying to resolve the issue but we are not finding your details on our systems. This might be because we haven't invoiced you for any products, however to be on the safe side I would appreciate it if you sent through you contact number or ID number to trace this down. If you by any chance have a memory of the name of the consultant you spoke to, we are trying our utmost best to resolve this unfortunate situation. Once again we are truly sorry for this situation!
Good Day Henriette
Hope you are well. Firstly our hugest apologies regarding the inconvenience caused to you from our side, we've been trying to resolve the issue but we are not finding your details on our systems. This might be because we haven't invoiced you for any products, however to be on the safe side I would appreciate it if you sent through you contact number or ID number to trace this down. If you by any chance have a memory of the name of the consultant you spoke to, we are trying our utmost best to resolve this unfortunate situation. Once again we are truly sorry for this situation!
Best regards,
Slimbetti's reply26 Nov 2015, 14:00
Official
Hello hen3et,
Good Day Henriette
Hope you are well. Firstly our hugest apologies regarding the inconvenience caused to you from our side, we've been trying to resolve the issue but we are not finding your details on our systems. This might be because we haven't invoiced you for any products, however to be on the safe side I would appreciate it if you sent through you contact number or ID number to trace this down. If you by any chance have a memory of the name of the consultant you spoke to, we are trying our utmost best to resolve this unfortunate situation. Once again we are truly sorry for this situation!
Good Day Henriette
Hope you are well. Firstly our hugest apologies regarding the inconvenience caused to you from our side, we've been trying to resolve the issue but we are not finding your details on our systems. This might be because we haven't invoiced you for any products, however to be on the safe side I would appreciate it if you sent through you contact number or ID number to trace this down. If you by any chance have a memory of the name of the consultant you spoke to, we are trying our utmost best to resolve this unfortunate situation. Once again we are truly sorry for this situation!
Best regards,