Bad service

Dear F&B Lounge Team,

I hope this message finds you well.

I would like to bring to your attention an issue I experienced yesterday. When I arrived at the airport, I was unable to access the lounge, even though my app clearly showed that I was on reward Level 4. This caused me a great deal of inconvenience.

To make matters worse, I’ve noticed that my account has now been Debited please fix this now