Pathetic After Sales Service

Why oh why did I not come and check here first!!! Bought a Slumberland bed less than a month ago. Was great when we first received it, however... Well, in a nutshell, what we have is not what they advertised on their website (not that they care). We bought a FIRM bed and, well, this is NOT A FIRM bed!!!!!!!!!! Thanks to the store I bought the bed through, Slumberland (Bravo) did contact me, and EVENTUALLY the (so-called) area manager (not sure if he actually is) contacted me and asked a few questions, ignored what he did not like to here and, after telling me that we bought the wrong bed (a pocket spring), told me that what my complaints were, was not a factory fault (now you must understand that the person had not even seen our bed - he had this amazing ability to 'see' things. Now, I am not saying that we are right and I am not saying that we are wrong, however, the way were simply brushed off shouts volumes of the mistake we made. Slumberland (Bravo) could learn a thing or 2 on how to treat customers with respect. They got my money and who cares. Again, yes, Bravo phone me, but at the end of the day, just to tell me that they are right and I am wrong and that is that. They did 'apologise' though I am not certain for what???!! (I will be interested to see if they contact me...)