MV
Munro H
Active since Oct 2015
35
Reviews
0
Industries
Reviews
35 reviews9 months ago
Slow Speed And Disgusting Support
Ok. I feel as if I am just one among many. Afrihost sells an internet option of 100Mbps...however...when you complain that you do not get said speed, they then add - well that is not a guaranteed speed, actually it is anything from 10Mbps to 100Mbps... Strange how they do not tell you this when you order the package. And when you suggest that maybe you should downgrade...they go off and say that then you will not get uncapped (even when their lower package clearly says 'UNCAPPED' and that after a certain amount of data your speed will be REALLY SLOW... I have used Afrihost for hosting of domains, and in this they are unparalleled, but LTE?????????????????? Looking at the number of complaints, maybe they should try an alternative supplier other than MTN (which we know are useless) or Telkom (who really do not have decent options through Afrihost. I am limited where I stay and for what I need and am forced to accept this sub-standard service - I would take something else if there such an option. Thank goodness I chose month to month...
53 replies
10 months ago
Disgusting Service
Went to MTN Hartbee****rt and was disgusted!!!!! first thing you will notice when entering is the overpowering dis-interest - barely an upward glance. We were forced to seek assistance by walking over to where the 'individual' was sitting in front of a screen and almost beg him to serve us. He looked up at us and we felt as if we are interrupting something important. After telling him what we were interested in, he in a extremely dis-interested fashion told us that there was no cover in our area. When I tried to explain that I had checked the cover myself using my phone he mumble something about what my phone shows and what is real is two different things. I tried to tell me that the people where we are renting are using the exact service we were trying to sign up for, he ignored me. Is this how MTN treats new clients ???????? I have the feeling that since we were asking for a relatively cheap service he was not interested.
0 replies
11 months ago
A year ago we were contacted and askied if we would like an extended guarantee - we said yes
A year ago we were contacted and askied if we would like an extended guarantee - we said yes. We signed all the sent documents, then MFC adjusted our repayments to include the extra. A year into the future - to day (28/05/2025) I take my car in for its yearly service. I check on the details for the extended guarantee and IT’s NOT THERE. My wife contacted MFC they said 'oh, you needed to fill in another form'!! Of course, they NEVER SENT US any other form. Now they tell us in there most that it will take 8 working days or so - That really does not help me. So I am out of pocket for the service!!!! I phone MFC's call centre and spoke to some agent with a 'I really could not care attitude' and got nowhere. I insisted on talking to a manager, I was placed on hold and forgotten. I am bound to this 'we have your business now we couldn’t care!!' company, so I realise that they hold all the cards. I have kept this as cordial as I. I realise that MFC will do absolutely nothing to rectify this situation today!!
0 replies
15 months ago
Rude Staff
I would like to congratulate Checkers in their amazing training they have done with their Sixty60 staff (not forgetting all other staff which I will include in this). Shopping at Checkers in the old days, days before Sixty60, was boring as we (the paying customer) could lazily walk around the shop. We would be able, unhindered, to het to a shelf that we needed and to get items we required. Boring for sure... But, that has all changed since the advent of SIXTY60... Now we (the paying IN-STORE customer) are pushed out of the way, crashed into, and generally made to feel like a nuisance as these staff members rush around to get the items they require to fill their order. **AND IT IS NOT ONLY THE SIXTY60 MEMEBERS, MOST STAFF FEEL THEY ARE THE MOST IMPORTANT PEOPLE IN THE SHOP** I would love to know if we (the in-store customers) were to take out business elsewhere, where would these rude and ill-trained (or are they actually trained in rudeness and the like) staff members be?? Where would Checkers be?? Ah, but I know, nothing will ever be done about this, and we, the in-store 'idiots' will just have to accept...
0 replies
17 months ago
Shocked And Disgusted
I am pretty shocked and disgusted today. I am in the market for a new TV and eventually decided on Hirsch's as they had want I want and at a good price...Then as I was about to place my order (and I need the TV to be delivered as I lived no where near one of their stores), I discovered that they were lumping a delivery charge on top!!! Now the TV was no longer cheaper - just about every other place I checked, from Makro to Hifi Corp, to Incredible C, all have free delivery if the item being purchased is over a certain price, but not Hirsch's!!! So now I am looking elsewhere for my TV. Reading through the reviews, I seem to believe that I dodged a bullet here.
0 replies
19 months ago
TRASH SERVICE
So I was a subscriber of Vox for a number of months. I had to move so I cancelled my subscription and informed them of my new address so that they could come and collect their router - THEY NEVER CONTACTED ME!!! Today I get a message that they tried to debit my bank to get R2000!!! When I contacted them, all I got was something to the effected that their courier partner tried to contact me and failed so they are billing me. If their courier partner's phone registers as SPAM (not my problem) then obviously I would not have seen the call (IF THEY EVEN CALLED!!!) Now they are telling me that I must (AT MY EXPENSE) send the router to them or go and deliver it. VOX fails (or does not even try) to collect the router, and I MUST PAY. NOT GOING TO HAPPEN!!! I have had the router boxed and waiting for nearly 3 months, and it still is... You have my number and address, PLEASE COME AND COLLECT AND REMOVE THE COST FROM MY ACCOUNT>>>!!!
106 replies
19 months ago
Bad Service...
What the ???? is going on with Vodacom Fibre?? Since our installation approx. 2.5 months ago, we have literally had nothing but issues - and of late (the last couple of days), our 2.4 is working then not then back... And the call centre really cannot assist. They tried something, called back, but when I asked them to call back a 2nd time - nothing!!! Right at the outset, the fibre was not installed correctly and the 1st router was faulty. Well after that, things worked for a while...sort of... We battled along only calling the call centre out of desperation (even one time they promised a tech, but, and you guessed it, still waiting). Vodacom is quick to pull the money from my account, but not so quick (actually extremely slow) to sort out the issues. Come on Vodacom Fibre - can I please have the service I am paying for - Internet 24/7.
159 replies
21 months ago
Pathetic After Sales Service
Why oh why did I not come and check here first!!! Bought a Slumberland bed less than a month ago. Was great when we first received it, however... Well, in a nutshell, what we have is not what they advertised on their website (not that they care). We bought a FIRM bed and, well, this is NOT A FIRM bed!!!!!!!!!! Thanks to the store I bought the bed through, Slumberland (Bravo) did contact me, and EVENTUALLY the (so-called) area manager (not sure if he actually is) contacted me and asked a few questions, ignored what he did not like to here and, after telling me that we bought the wrong bed (a pocket spring), told me that what my complaints were, was not a factory fault (now you must understand that the person had not even seen our bed - he had this amazing ability to 'see' things. Now, I am not saying that we are right and I am not saying that we are wrong, however, the way were simply brushed off shouts volumes of the mistake we made. Slumberland (Bravo) could learn a thing or 2 on how to treat customers with respect. They got my money and who cares. Again, yes, Bravo phone me, but at the end of the day, just to tell me that they are right and I am wrong and that is that. They did 'apologise' though I am not certain for what???!! (I will be interested to see if they contact me...)
0 replies
21 months ago
Pathetic After Sales Service
Why oh why did I not come and check here first!!! Bought a Slumberland bed less than a month ago. Was great when we first received it, however... Well, in a nutshell, what we have is not what they advertised on their website (not that they care). We bought a FIRM bed and, well, this is NOT A FIRM bed!!!!!!!!!! Thanks to the store I bought the bed through, Slumberland (Bravo) did contact me, and EVENTUALLY the (so-called) area manager (not sure if he actually is) contacted me and asked a few questions, ignored what he did not like to here and, after telling me that we bought the wrong bed (a pocket spring), told me that what my complaints were, was not a factory fault (now you must understand that the person had not even seen our bed - he had this amazing ability to 'see' things. Now, I am not saying that we are right and I am not saying that we are wrong, however, the way were simply brushed off shouts volumes of the mistake we made. Slumberland (Bravo) could learn a thing or 2 on how to treat customers with respect. They got my money and who cares. Again, yes, Bravo phone me, but at the end of the day, just to tell me that they are right and I am wrong and that is that. They did 'apologise' though I am not certain for what???!! (I will be interested to see if they contact me...)
0 replies
21 months ago
Disgustingly Bad Service
I do a lot of online shopping, thankfully little through Makro. In the past year or so I have bought twice from Makro online, and twice I had issues where I had to do most of their work. I will not mention the first, however towards the end of July I bought a Bennet Read vacuum. When I opened and 'tried' to assemble it, I discovered that a part was missing - and so began time from hell. I call the customer care line and told them my issue. They suggested that for speed purposes I contact the actual branch directly. I accepted this and they put me through to Riversands Makro. Switchboard answered pretty quickly, but then I was on hold for upwards of 20 min or so (at this point I did not know which branch I was connecting too. Eventually...I was answered and had to explain the issue a 2nd time. Initially he said he said that the parts were there and he would have them sent to me (of course I had not told him which parts were missing). I mentioned my hesitance that they may very well have sent me a 2nd Hand unit. After a while the gent called back and said that his supervisor had agreed and would send a replacement unit. Well, over the next few days, waiting for promised calls to up to date me on the delivery person's number (I was led to believe that it would be delivered Saturday), and then getting a call to ask whether I would be at home to receive the replacement but then a big fat NOTHING (this on Sunday so I cancelled my plans)!!! Monday I called the branch again...and again...and again... And eventually I was promised that the replacement unit would be delivered the next day - Tuesday. Oh boy!!! Well, yes, the delivery person arrived to pickup the faulty unit - now I had been led to believe that he would be swopping out my faulty unit - NO!! In all his wisdom he decided I was closer so he would come to me first. To cut a longer story short - yes I eventually received the new unit (and I hope it was new) and all the parts were there. I have subsequently NOT had any follow up from Makro to check if all things are ??OK?? not even as much a 'lollipop' to say sorry that we could not do our job without your constant calls. Call centre NEVER got back to me... TakeALot may very well be more expensive, however there is never been an issue with a replacement when there was an issue - Makro can learn from them...
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (5.714285714285714%)
3 Star
0 (0%)
2 Star
7 (20%)
1 Star
26 (74.28571428571429%)