Awful quality, no refund

Bought my boy the executive watch for his 15th birthday. First the wrong colour was delivered and it was very quickly returned and the correct colour was sent. Wonderful I thought. But then I realised the small strap that keeps the strap in place was broken. Again, quickly replaced. But now the second hand didn't work. For all 3 watches the correct manual was never sent - it was for a sports watch with completely different functions. We kept asking for it and searched the internet for the right one. Even though the second hand didn't work my son wore the watch to a function and the strap broke, the watch fell and the mechanism shifted. I asked for a refund and was given an address in Kynsna to send the watch. No one has ever picked it up that side, the number I was given no longer exists. The numbers on their website don't work. I've mailed customer services with no response and messaged Facebook and got an automated response telling me to mail customer support. The watch looks beautiful, my son so wanted it. But the quality is shoddy. R800 down the drain and I'm going off to buy a Casio instead