Caution – Negligent and Unauthorized Repair

Two months ago, my front loader washing machine stopped powering on. I phoned Reception and was told a technician would come on-site for testing but instead, collection staff swiftly arrived to pick it up which was not originally agreed.

A few days later, I was informed that the power module needed replacement. I declined the costly repair and requested that the machine be returned.

The machine was delivered a week later and I immediately noticed that the front rubber door seal had been replaced and poorly fitted — a clear red flag that the machine had been unnecessarily tampered with.

It took around 10 *****s to remove the back panel and access the power module. I removed it, took a photo and kept it aside. Recently i came to find out a vital component had been desoldered and removed from the PCB, raising serious concerns about its repairability.

Using a borrowed power module for testing, and after further inspection of the machine, I found multiple issues: where the drain hose overflow was disconnected, the shock absorber bolts were loose, the drive belt was off-center, and most importantly, the entire drum assembly had been replaced with one that now leaks and has a production date stamp of two years after the purchase date of my machine.

I am also unable to confirm whether other components, including the motor or related parts, were removed or altered, which raises further concern.

All of this occurred when the only fault reported was the power module, located at the back panel. Why was anything else touched? The company’s own receipt clearly stated “no power” as the issue.

It appears the company may have assumed I would discard the machine after declining the repair, and thus decided to strip it for spare parts.

This was a well-maintained, fully functional machine before service. After handling by this company, it is now damaged, leaking, and unusable.