PATHETIC CUSTOMER SERVICE

Dear Hisense Customer Service, and Smart Appliance Center

I am writing to formally lodge a complaint regarding a faulty Hisense hob and oven purchased approximately two weeks ago online from HiFi Corp, as well as the extremely poor after-sales service I have received.

After receiving the appliances, I had an electrician install them this past weekend, only to discover that the oven does not work at all and two plates on the hob also do not switch on. I immediately contacted HiFi Corp and logged a fault. When I followed up on Monday, I was told that there was nothing further they could do and that I needed to contact Hisense directly.

I then contacted Hisense, logged a fault, and emailed my proof of purchase to service2@hisense.com. I received SMS confirmations, including a message stating that a technician had been assigned.

Today (Tuesday), I received a call from Ramona at Appliance Center at 14h35, confirming a technician would come out and that someone needed to be home. I confirmed that my wife was home and available. I returned home at 16h30 to find that no one had arrived. I called again and Ramona assured me the technician was still coming. It is now 19h00, and no one has arrived, nor have I received a call, update, or cancellation.

I am extremely frustrated and disappointed. For a brand like Hisense, this level of unreliability and lack of communication is completely unacceptable. I urgently request that a Hisense manager intervene and contact me directly to resolve this matter as soon as possible.

Please treat this as a priority.[ Ticket: 2387156 ] 215286008