Terrible warranty service Job number SC8498

<p>So I took my samsung Note 5 in for an in warranty battery replacement and first without asking me for proof of purchase I was told that there is a service fee. Once that was sorted i was told my phone will be booked in and assessed and they will let me know the outcome of the assessment. Now bear in mind my phone was fully functional with the only problem being that my battery lasts only about half a day. I then call the centre yesterday where I am told that there will be a charge of R1881 to replace the battery, SUB PBA a service kit and labour. I would like to know where these technicians get their qualifications? Even if there was a bit of moisture inside the phone, it was and is still fully functional. Where do they get off telling me that my phone is water damaged? I would like this matter to be investigated please. All I wanted was for my battery to be replaced under the manufacturers warranty and now I am charged R500 for a new battery.</p>