Active since Nov 2016
12
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12 reviews2 months ago
Poor quality products.
This is my first, and will be my last LG product I ever buy. Bought an LG microwave about not even 3 years ago. This microwave had to go in for repairs after the first year for the magnatron to be replaced and after the second year it starts rusting. When I contacted after sales service I was firstly told that the warranty does not cover rust. After our first microwave rusted after 9 years, Defy by the way, we had taken specific care not to leave any moisture in the microwave after use and would always clean and dry after use. For a "premium" priced product, I expected much more. Needless to say I would tay away from any LG product going forward.
0 replies
16 months ago
Such difficulty allocating a manual payment and then they debit my account again for same said manual payment.
Such difficulty allocating a manual payment and then they debit my account again for same said manual payment. I have made a manual payment on my cell c account on 19 December 2024 only to find out by the 27th that the payment has not been allocated and the debit order has gone off my bank account making that 2 payments for the month of December. First problem was getting the R810 payment allocated which took almost an entire week. Now they want to tell me that the second payment is going towards January's invoice which has not even been generated yet. How bad is this for service for a client of more than 10 years. Dealing with the call center people has become such a nightmare when they tell you there is nothing they can do and just log an escalation. Since all these telecomunication providers have outsourced all their call centers this has been an ongoing issue with arrogant agents or scripted responses. Believe me when I say I will not recommend cell c to anyone and will be canceling my contract at the end of the term.
445 replies
21 months ago
False advertising and inflated prices.
For the second time I bought a product online with the Mr Price app and got delivered something totally different. Bought and paid R1499 for a " xiaomi outdoor camera" and was delivered a indoor camera that is selling for R799 at most retailers. This is daylight *******. The last purchase was a mobile speaker trolley and paid almost R4000 for it only to find out that the same product was advertised for R1899 previously on the very same Mr price online app. Completely disgusted.
58 replies
48 months ago
BAD SERVICE DISCOVERY HEALTH
If I could give zero stars I would I have had endless problems with Discovery this year so far. IT started with my savings being used for blood tests that are supposed to be included as a chronic patient, to having to apply for PMB which takes more than a week, if you don't keep calling and harassing them. Am currently in Hospital after undergoing an amputation, Have been here just over 2 weeks because I am waiting on approval for PMB and an in home nurse to administer anti-biotics. I mean How pathetic a service provider can you be? I am so disgusted in myself for choosing to change from Momentum. I wish an actual person from Discovery picks up this complaint and does something about their stupid processes and even worse agents.
148 replies
55 months ago
Vumatel probably owned by the ANC
Such **** service. Vumatel is becoming like eskom with their load shedding. Constant fiber outages, almost worst than eskom.
0 replies
55 months ago
Extremely bad service from an "award winning" ISP
IF I COULD GIVE 0 STARS I WOULD WHENEVER YOU CALL THEIR TECHNICAL SUPPORT THEY ARE NEVER ABLE TO ASSIST YOU WITHOUT A PC. IF YOU DO HAVE A PC THEY NEVER KNOW WHAT TO SAY OTHER THAN THEIR SCRIPTED RESPONSES. YOU HAVE TO CALL THEM ON A SHARED CALL NUMBER AND THEY ARE FOREVER PLACING YOU ON HOLD FOR MORE THAN 5 MINUTES, COSTING YOU THE CONSUMER EVEN MORE MONEY ON TOP OF THEIR INFLATED SUBSCRIPTION. THERE HAVE BEEN NUMEROUS OCCASIONS WHERE I HAVE HAD TO CALL THEIR "TECHNICAL SUPPORT" WITH NO RESOLUTION IN SIGHT. I HAVE NO EXPERIENCE WITH ANY OTHER FIBER ISP BUT AXXESS IS DEFINITELY NOT WORTH THE EFFORT AND INFLATED SUBSCRIPTIONS
0 replies
64 months ago
Vuma price increases and line speed cancellations
Vumatel is our fibre internet line provider in the area i live. They have decided to cancel certain line speeds and are forcing clients to upgrade to faster lines or cancel their service. In a time where working from home is the new normal, especially for office staff, they are milking the industry for as much as they can. I am so disappointed as they seem to be running the show as there are no other fibre line providers in my area. This is more like the corrupt anc government that demands what they want when they want it. So disappointed and will not be recommending then to anyone.
61 replies
67 months ago
Vodacom cancellation taking forever to collect unwanted device
Vodacom cancellation taking forever to collect unwanted device. My partner was offered an upgrade of a laptop when wanting to cancel her contract. The sales agent insisted that the laptop would be "Super Fast" and that she will not be disappointed. The laptop was delivered the very next day and not surprisingly it was not a good laptop and she called them to collect the laptop as she was not satisfied with it. This was done within the 14 day exchange period. It has been almost 2 weeks to the day and numerous calls to the cancellation department with no success. She is now stuck with the laptop which she will probably have to pay for and struggle to get refunded when the device is eventually collected. I must say your cancellations department sucks as She has asked on numerous occasions to speak with a manager only to be told that due to Covid-19 they are unable to transfer calls - What **** is that? We have been waiting on a manager to call since last week with no one calling back. Vodacom's after sales contact center SUCKS big time an I will definitely not recommend them to anyone I know,
212 replies
107 months ago
Terrible warranty service at smart care century city Job number SC8498
<p>So I took my samsung Note 5 in for an in warranty battery replacement and first without asking me for proof of purchase I was told that there is a service fee. Once that was sorted i was told my phone will be booked in and assessed and they will let me know the outcome of the assessment. Now bear in mind my phone was fully functional with the only problem being that my battery lasts only about half a day. I then call the centre yesterday where I am told that there will be a charge of R1881 to replace the battery, SUB PBA a service kit and labour. I would like to know where these technicians get their qualifications? Even if there was a bit of moisture inside the phone, it was and is still fully functional. Where do they get off telling me that my phone is water damaged? I would like this matter to be investigated please. All I wanted was for my battery to be replaced under the manufacturers warranty and now I am charged R500 for a new battery.</p>
56 replies
107 months ago
Terrible warranty service Job number SC8498
<p>So I took my samsung Note 5 in for an in warranty battery replacement and first without asking me for proof of purchase I was told that there is a service fee. Once that was sorted i was told my phone will be booked in and assessed and they will let me know the outcome of the assessment. Now bear in mind my phone was fully functional with the only problem being that my battery lasts only about half a day. I then call the centre yesterday where I am told that there will be a charge of R1881 to replace the battery, SUB PBA a service kit and labour. I would like to know where these technicians get their qualifications? Even if there was a bit of moisture inside the phone, it was and is still fully functional. Where do they get off telling me that my phone is water damaged? I would like this matter to be investigated please. All I wanted was for my battery to be replaced under the manufacturers warranty and now I am charged R500 for a new battery.</p>
0 replies
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5 Star
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4 Star
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3 Star
2 (16.666666666666668%)
2 Star
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1 Star
10 (83.33333333333333%)