Smart Office Connexion Durban and Daisy Business Solutions

I am totally frustrated with Smart Office Connexion ..We have an Internet cafe in Shelly Centre but cannot operate due to Simone Sewerpersadh not processing the black toner that was ordered on the 15 November . I followed up on the 18th November and was told that I did not make yield on the copier and I must pay R580 . I duly signed the quotation and sent it off . I again queried and she says she did not receive it. I sent it again . I followed up this morning and I am told they do it as soon as they can .This is the second time now that this has occurred and I think this lady Simone Sewpersadh does this to annoy the customers. This contract was taken out with Daisy Business Solutions and they promise you the earth but when I contacted the sales director in Durban Andrew he said he cannot help me So definitely 2 companies to stay away from Daisy Business Solutions and Smart Office Connexion KZN