Smartswitch and YRLess Solutions in Paarl are thieves

This company sold me a package of 10mbps in mid January. I need this to teach English online for a Taiwanese company. They did not once provide this speed as I have daily screenshots proving this. I was unable to teach and earn any salary. I cancelled my account and returned their equipment which I had paid R2300 for. They refuse to give me a refund for the equipment returned. Thieves.