Always poor customer service

Item: Smart Village
Rating: 1
Author: Mpumie N

Logged a call on Saturday, 7 April regarding Dstv issue. Called on Monday to follow-up and was told the call was being escalated to a technician who would be calling me back. Called again 5 hours later and was told that the technician would call and no call was received.

Not the first time experiencing bad customer service from Smart Village. You constantly have to follow-up with them, and they take their time attending to your issue...

Very poor customer service indeed...

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Replies (53)

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Replies (53)

Smart Village's replyOfficial

07 May 2018, 12:33

Hi,

We're sorry that your experience has not been up to expectation and so frustrating. If you are still experiencing the same issues please message us on Facebook with your contact details and we'll make sure that someone gets in touch.

Best regards,

Smart Village's reply07 May 2018, 12:33

Official

Hi,

We're sorry that your experience has not been up to expectation and so frustrating. If you are still experiencing the same issues please message us on Facebook with your contact details and we'll make sure that someone gets in touch.

Best regards,