Don't sign up with smart village, shoddy service

Item: Smart Village
Rating: 1
Author: Ellen C

I'm writing this as I go into my 27th minute of holding the line trying to reach an operator listening to an automated message about "experiencing a high volume of calls".

1. This is the third time I've had to hold the phone a long time waiting to speak to an operator

2. I've tried to "leave a message to be called back" by the operator and still waiting for that call till today 5 months down the line

3. If you know you experience a high volume of calls at certain times of the month, why have no steps been taken to remedy this issue

4. I'm not on Facebook, please don't send me your automated response

Reminds me of when I was still with MTN, looks like only way to solve this is to move to a different provider like I did with my family's phones.

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Replies (53)

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Replies (53)

Smart Village's replyOfficial

03 Jul 2018, 14:45

Hi,

Apologies for the much delayed response to your complaint. We're also sorry that your experience has been so frustrating and while we do strive to do better, we don't always get it right.

If there is still something that we can assist you with please pop us a message on our Face Book page, this will ensure a much quicker response if the call centre is not able to attend or they are experiencing high call volumes.

Finally, thanks for taking the time to post the complaint, we'll pass your feedback on to the customer care team.

Best regards,

Smart Village's reply03 Jul 2018, 14:45

Official

Hi,

Apologies for the much delayed response to your complaint. We're also sorry that your experience has been so frustrating and while we do strive to do better, we don't always get it right.

If there is still something that we can assist you with please pop us a message on our Face Book page, this will ensure a much quicker response if the call centre is not able to attend or they are experiencing high call volumes.

Finally, thanks for taking the time to post the complaint, we'll pass your feedback on to the customer care team.

Best regards,