KUDOS TO SMARTFIX, EASTGATE👍👌

I was trying to update an App on my Samsung Galaxy J4 mobile (entry level) last night and the next moment the phone went off. I tried to restart it a few times but without any success. I’ve had this phone for the past 3 years and it has been working beautifully - never a problem👏👏👏

Today I visited the Samsung Eastgate store. Waited a short while on the queue and was then attended by a lady at their front desk. I told her my story, she tried to turn the phone on and did not succeed.

The lady said that I could leave the phone with her. I would have to pay R200. The technicians would look into the problem and if it was software I would then have to pay for the repair work.

Between Samsung and Checkers there is a ‘smartfix’ store on the left hand side (next door to Lindt Chocolates) that repairs mobile phones. ‘Khan’ is the name of the technician.

Khan asked a few questions and within 5 minutes my mobile was working again. Khan explained that while pushing a couple of buttons trying to update the App last night I inadvertently ended in safe mode and could not access the phone.

Just to think that without even fixing my mobile, Samsung wanted me to pay R200 upfront.

Should you have an issue with your mobile try Khan at smartfix (Eastgate). Details below:

Shop U74, Eastgate Shopping Centre Bradford Road Bedfordview 2008 Tel: 011 620 3012 eastgate@smart-fix.co.za Web: www.smart-fix.co.za