SMARTLAB SOLD MY SAMSUNG A5

<p>Good day</p> <p> </p> <p>I sent my phone Samsung A5 to Samsung Sandton branch for repairs. Which I was quoted R1647.00 for repairs of the screen and I was informed that if I can't pay that much I'll have to pay R150 for the assessment of the phone. On the 25/02/2016 I got an sms to come collect my phone for a quote rejection which I had planned to do at the end of March. But I then got admitted in ICU from the 29/02/2016. I then requested my brother to go fetch the phone and pay the R150 for me seeing that the 90 days will pass while I'm still at the hospital.</p> <p> </p> <p>Smartlab refused the R150 payment from him and said they need my ID to release anything. So he couldn't get my ID because he was from Boksburg, I was in the CBD, and he works crazy hours he couldn't come to hospital to get the ID and go back to Sandton again for me.</p> <p> </p> <p>I was released in hospital 2weeks later and was booked off work for another 2 weeks due to 3 operations I had. I never got any communication from Smart lab to say since they chased my brother away the phone will be sold, and that's another thing that was never communicated when I signed, that my phone would be sold and I'll lose the proceeds too. Otherwise I'd have pushed to get it collected because I didn't have the money to pay for repairs of R1647.00 then.</p> <p> </p> <p>I then called on the 3rd November 2016 at 12:07 and spoke to Mapule who advised me that the phone has been sold but promised to speak to the workshop manager and find out if the phone is still available. She called me on the 14/11/2016 at 11:33 am to say indeed the phone has been sold and the manager said there's nothing they can do. I then asked what about the proceeds made from that sale then because my phone was only 4months old, and amounted to R4500. They sold my phone to get the R150 for assessment, what about the proceeds then if I can't get the phone back? Mapule said she doesn't know then.</p> <p> </p> <p>Please assist me. I need my phone back because there was no communication to me about selling it. Or they must pay me the proceeds of the sale.</p> <p> </p> <p>Regards</p> <p>Zama</p> <p> </p> <p> </p>