Being taken from pillar to post for my SmartMatter Refund!!!

On the 3/12/2025 i received the email quoted "Please note that we have processed your request, and it will take approximately 15 to 20 business days to complete. Thank you." Made a follow up on 26/12/2025. I was told "The cash out has been processed, and you should receive it in the next 15 working days." I made another follow up today 05/01/2025, I am told a different story, "Hi there, No, it was not processed. Please note that the company closed on the 12th of December, and all cashout requests were placed on hold during that period. These requests will only be actioned this week on Wednesday going forward. Kindly refer to the previous message for better understanding.

Thank you."

How bad can it be? I mean all I want is my refund.