TL
Thuso L
Active since Oct 2010
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Being taken from pillar to post for my SmartMatter Refund!!!
On the 3/12/2025 i received the email quoted "Please note that we have processed your request, and it will take approximately 15 to 20 business days to complete. Thank you." Made a follow up on 26/12/2025. I was told "The cash out has been processed, and you should receive it in the next 15 working days." I made another follow up today 05/01/2025, I am told a different story, "Hi there, No, it was not processed. Please note that the company closed on the 12th of December, and all cashout requests were placed on hold during that period. These requests will only be actioned this week on Wednesday going forward. Kindly refer to the previous message for better understanding. Thank you." How bad can it be? I mean all I want is my refund.
0 replies
25 months ago
Worst Service Ever, Please cancel my service NOW!!!
They don't deserve a rating. I have requested to cancel my service because i cannot continue paying for such incompetence. They went quiet on me. You can't get hold of them via telephone because they know exactly what they are hiding. Incompetence!!!! I need you to come and take your router and cancel my service. I will cancel your debit order with my bank. I will not continue paying for services that i am not using .
0 replies
32 months ago
Pathetic service
What a useless and worst courier company. You come to my home address to deliver my parcel, you arrive at my address and you don't contact me and you just go back with my parcel and claim that my address is incomplete so you failed to deliver. Where is the logic in that, you need to teach your drivers to contact customers when delivering the parcels to them. It only makes sense for them to call and inform customers that they are delivering their parcels.
0 replies
67 months ago
Unfreeze my account
I have an issue with my capitec account. The last time i was able to transact on this account was on 1 October 2020. I called and was told that i must visit the brranch. I went to the branch on the 2nd October 2020 and the consultant there told me that there is a court order against my company and myself hence the account was frozen. My issue is capitec refused to give me a copy of this court order, i did explain to them that i have not received any summons from the banks that i have credit with for any accounts whatsoever. I don't even know who to contact without that copy, every time i try to login to make payment it says that i do not have an active account. All my debit orders are not going through, i am stuck because my bank froze my accounts. I asked for advice from different legal professionals and the advised that the only organization that can freeze individual accounts is SARS. I need capitec to close my account and give me my money, clearly i am not safe with them. They don't even have the guts to contact me about them freezing my account. I want my money, please take action on giving back my money so that i can honor my debit orders. I have applied for debt review and NDC was not even able to debit because my account is frozen now this is adding to more problems in my finances.
106 replies
95 months ago
Cell C Surance
I am very ****ed with the service Cell C is offering to us as customers. The amount of incompetent people working at the C Surance department is highly shocking. My phone was stolen and i followed all the claim process and made a claim on the 7th May 2018. I finally managed to get hold of them on the 13th June after many attempts. I was told that C surance sent an email to the The Boulders store requesting some report which was sent to them the same day. I have been trying to get hold of C Surance since then with no success, i keep repeating the story every time someone answers they put me on hold and drop the phone after minutes of waiting. Pathetic service from Cell C and Csurance, highly disappointed. I am still paying insurance every month yet they taking me from pillar to post with the status of my claim.
159 replies
103 months ago
Refund declined - Medical aid 553340311
Discovery Health refusing to refund me for the money i personally paid to the PAEDIATRICIAN for my new born. I have submitted everything they wanted from me only to come back and claim that i didn't follow the correct process even though i have made my financial adviser aware of the delivery of my son. I have since cancelled my membership with them and now they have come back and told me that i owe them R2 048.16 and they are even threatening to blacklist me for this amount even though they refused to refund me R3351.50 that i paid to the PAEDIATRICIAN.
183 replies
129 months ago
Refund
I rented a with Bidvest rental they mistakenly took R10000 from my FNB bank account and have since processed the refund of this amount to my account on 09/09/2015. I was told that this money will reflect within 48 Hours. I made numerous follow-ups and the latest update i received on 15/09/15 was \FNB Corporate Merchant Services has responded indicating that refunds can take up to several days to clear due to the risk associated with these types of transactions. Their (FNB) fraud department will intercept all refund transactions for clearing before finalising and releasing to the issuing bank. This unfortunately is not a quick process however they have confirmed that the funds will be cleared by tomorrow."The money didn't clear as promised so I went to the FNB Branch on the 16th and we called Elton Harris (087736900) he told us that Versosha is dealing with this case and gave us the no (0877368823) to followup with Verosha. We tried this number several times they don't seem to be working. I need FNB Merchant to please let me know where the hell is my money and stop playing hide and seek. I need this matter resolved today with no further excuses.<br> """
75 replies
133 months ago
Please release my money
Good Day,<br> <br> I have rented a car with AVIS Midrand on the 25 April 2015 and returned it on the 1st May 2015. There was a reservation amount of R4431 taken from my bank on the 25 April. On the 17th May i received an sms notifying me again of another reservation of R4431 from my bank account. I have since escalated the issue to my banker to get this funds released by AVIS but nothing has been achieved to date. Can someone please resolve this issue ASAP.
76 replies
134 months ago
Refund
I logged a query with ref 5032600770 on the 26/03/2015. i later received a call on the same day from an agent who was confirming if i was assisted with my query, i told her that i was assisted the call was logged and i am only waiting for my refund. I called again on Monday 30/03/2015 to follow up on the query. I spoke to Nqobile then, who excels in bad attitude and arrogance towards the customers. She told me that the status of the query shows that it was resolved on the 26/03/2015. I told her that that query cannot be resolved because i haven't received my refund, that's when she started with her arrogant attitude and telling me that i don't know their internal processes so i can't tell her how Cell C works. She claimed that i shall receive my refund between the 1st and 2nd April. I called again today and the agent i spoke to had to re-escalate the issue again with new ref 5040200505 because it was not resolved. Cell C needs to train their agents on their processes because it shows that some of them really don't know how the company work for works. They also need to teach this Nqobile woman respect on how to treat customers.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
6 (66.66666666666667%)