SmartMatter Pty Ltd
Verified Business
SmartMatter Pty Ltd
Verified Business
30 Reviews (last 12 months)
Responds in 107 hours 56 min
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
107h 56mReply Time
-91 NPSUnlikely
Replied to 28% of negative reviews
Reply time on negative reviews: 107 hours 56 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
107h 56m
NPS Score
-91
Recommended: Unlikely
Replied to 28% of negative reviews
Reply time on negative reviews: 107 hours 56 min
Review Distribution
1.6|30 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About SmartMatter Pty Ltd
SmartMatter Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 28% of negative reviews, typically within 107 hours 56 min. Hellopeter has tracked SmartMatter Pty Ltd across 39 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thabo M
1 reviews | Active since Jan 2020
13 Mar 2026, 15:59
********s with *********
SmartMatter’s platform is currently being used to block the purchase of prepaid electricity due to rental arrears that have nothing to do with electricity consumption. Electricity is an essential service, yet the system prevents tenants from purchasing power because of rent owed to the property manager. This practice effectively cuts off electricity to enforce rental payment, which amounts to ******** self-help and is inconsistent with South African law. In particular, it conflicts with the Rental Housing Act and the Prevention of ******* Eviction from and ******** Occupation of Land Act (PIE Act), both of which protect tenants from being forced out of their homes or deprived of essential services without due legal process. When SmartMatter was asked to clarify the legal mandate for linking rental arrears to a prepaid electricity account, the company refused to address the question and redirected the matter back to property management, despite the restriction being enforced through their own platform. Blocking access to electricity in order to collect rental arrears raises serious legal and ethical concerns and warrants review by regulators such as the National Energy Regulator of South Africa (NERSA). Tenants deserve transparency and access to essential services without platforms being used to enforce rental collection outside proper legal processes
Helpful (0)
|Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
13 Mar 2026, 15:59
********s with *********
SmartMatter’s platform is currently being used to block the purchase of prepaid electricity due to rental arrears that have nothing to do with electricity consumption. Electricity is an essential service, yet the system prevents tenants from purchasing power because of rent owed to the property manager. This practice effectively cuts off electricity to enforce rental payment, which amounts to ******** self-help and is inconsistent with South African law. In particular, it conflicts with the Rental Housing Act and the Prevention of ******* Eviction from and ******** Occupation of Land Act (PIE Act), both of which protect tenants from being forced out of their homes or deprived of essential services without due legal process. When SmartMatter was asked to clarify the legal mandate for linking rental arrears to a prepaid electricity account, the company refused to address the question and redirected the matter back to property management, despite the restriction being enforced through their own platform. Blocking access to electricity in order to collect rental arrears raises serious legal and ethical concerns and warrants review by regulators such as the National Energy Regulator of South Africa (NERSA). Tenants deserve transparency and access to essential services without platforms being used to enforce rental collection outside proper legal processes
0
Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
10 Feb 2026, 15:57
Very Disappointing Service from SmartMatter
I had a very frustrating experience with SmartMatter. I spent the entire day without electricity even though I had sufficient funds in my account. When I contacted their support team, I was told to wait 30 minutes but nothing was resolved after that time passed. I then sent an email hoping to get proper assistance, only for my request to be closed by a very rude agent without even giving me a chance to fully explain the situation or be heard. This lack of professionalism and poor customer service is extremely disappointing, especially when dealing with something as essential as electricity. Customers deserve respect, proper communication, and real solutions none of which I experienced. I sincerely hope SmartMatter improves their customer service and response processes because this experience was unacceptable.
Helpful (0)
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Thato M
1 reviews | Active since Jan 2020
10 Feb 2026, 15:57
Very Disappointing Service from SmartMatter
I had a very frustrating experience with SmartMatter. I spent the entire day without electricity even though I had sufficient funds in my account. When I contacted their support team, I was told to wait 30 minutes but nothing was resolved after that time passed. I then sent an email hoping to get proper assistance, only for my request to be closed by a very rude agent without even giving me a chance to fully explain the situation or be heard. This lack of professionalism and poor customer service is extremely disappointing, especially when dealing with something as essential as electricity. Customers deserve respect, proper communication, and real solutions none of which I experienced. I sincerely hope SmartMatter improves their customer service and response processes because this experience was unacceptable.
0
Replies (0)TL
Thuso L
1 reviews | Active since Jan 2020
5 Jan 2026, 07:47
Being taken from pillar to post for my SmartMatter Refund!!!
On the 3/12/2025 i received the email quoted "Please note that we have processed your request, and it will take approximately 15 to 20 business days to complete. Thank you." Made a follow up on 26/12/2025. I was told "The cash out has been processed, and you should receive it in the next 15 working days." I made another follow up today 05/01/2025, I am told a different story, "Hi there, No, it was not processed. Please note that the company closed on the 12th of December, and all cashout requests were placed on hold during that period. These requests will only be actioned this week on Wednesday going forward. Kindly refer to the previous message for better understanding. Thank you." How bad can it be? I mean all I want is my refund.
Helpful (0)
|Replies (0)TL
Thuso L
1 reviews | Active since Jan 2020
5 Jan 2026, 07:47
Being taken from pillar to post for my SmartMatter Refund!!!
On the 3/12/2025 i received the email quoted "Please note that we have processed your request, and it will take approximately 15 to 20 business days to complete. Thank you." Made a follow up on 26/12/2025. I was told "The cash out has been processed, and you should receive it in the next 15 working days." I made another follow up today 05/01/2025, I am told a different story, "Hi there, No, it was not processed. Please note that the company closed on the 12th of December, and all cashout requests were placed on hold during that period. These requests will only be actioned this week on Wednesday going forward. Kindly refer to the previous message for better understanding. Thank you." How bad can it be? I mean all I want is my refund.
0
Replies (0)DN
Destiny N
1 reviews | Active since Jan 2020
18 Dec 2025, 03:21
Unexplained SmartMatter App Charges
This company has repeatedly overcharged me through the app and cannot account for the extra amounts. Every month I have to complain about the same issue. Houss Property needs to sort this out because they will lose tenants; their property is good, but the way the electricity, hot and cold water billing is handled feels dishonest and unprofessional.
Helpful (0)
|Replies (0)DN
Destiny N
1 reviews | Active since Jan 2020
18 Dec 2025, 03:21
Unexplained SmartMatter App Charges
This company has repeatedly overcharged me through the app and cannot account for the extra amounts. Every month I have to complain about the same issue. Houss Property needs to sort this out because they will lose tenants; their property is good, but the way the electricity, hot and cold water billing is handled feels dishonest and unprofessional.
0
Replies (0)BM
Bridget M
1 reviews | Active since Jan 2020
10 Dec 2025, 13:58
Iswitch to Smartmatter
Junction Village switched the meters to SmartMatter, and we were informed that all existing units would be transferred by 01 December 2025. Today is the 10th, and my units have still not been fully transferred. I have been sent back and forth between different parties with no resolution, and no one is able to assist. This situation is extremely unfair. We budget for the month based on the units already purchased, and now I am expected to spend additional money just to access electricity. This needs to be resolved urgently.
Helpful (0)
|Replies (0)BM
Bridget M
1 reviews | Active since Jan 2020
10 Dec 2025, 13:58
Iswitch to Smartmatter
Junction Village switched the meters to SmartMatter, and we were informed that all existing units would be transferred by 01 December 2025. Today is the 10th, and my units have still not been fully transferred. I have been sent back and forth between different parties with no resolution, and no one is able to assist. This situation is extremely unfair. We budget for the month based on the units already purchased, and now I am expected to spend additional money just to access electricity. This needs to be resolved urgently.
0
Replies (0)JM
June M
1 reviews | Active since Jan 2020
9 Dec 2025, 06:20
Smart Mattrer us robbing us
Smart Matter is the worse, they are ****s and *******. Friday night I switched everything off, and unplugged everything till Sunday morning. I did not even turn on a light. I used my power bank to charge my phone. Yet with everything off and unplugged, I was charged R8.40 for Saturday. This is supposed to be daily readings, yet nothing was on. They will as always come up with fine stories to sugar coat their lies. Their modus operandi is to not give you any readings for a few days, claiming there's a problem with the billing system. Infact, they hope that you will forget when you didn't use electricity. This happened again, then today the daily readings came through for the past few days, with Saturday being the highest amount recorded for my electricity usage. All lies, since everything was off from Friday night till parst 6am on Sunday morning. Don't ever use Smart Matter, it is daylight *******.
Helpful (0)
|Replies (0)JM
June M
1 reviews | Active since Jan 2020
9 Dec 2025, 06:20
Smart Mattrer us robbing us
Smart Matter is the worse, they are ****s and *******. Friday night I switched everything off, and unplugged everything till Sunday morning. I did not even turn on a light. I used my power bank to charge my phone. Yet with everything off and unplugged, I was charged R8.40 for Saturday. This is supposed to be daily readings, yet nothing was on. They will as always come up with fine stories to sugar coat their lies. Their modus operandi is to not give you any readings for a few days, claiming there's a problem with the billing system. Infact, they hope that you will forget when you didn't use electricity. This happened again, then today the daily readings came through for the past few days, with Saturday being the highest amount recorded for my electricity usage. All lies, since everything was off from Friday night till parst 6am on Sunday morning. Don't ever use Smart Matter, it is daylight *******.
0
Replies (0)ND
Ntombikayise D
1 reviews | Active since Jan 2020
2 Dec 2025, 15:00
The worst metering system to EVER EXIST
The worst service ever, they put you on hold for over 10 minutes and nothing is resolved! I’m ready to move out of these apartments and it’s only been a week on smart matter
Helpful (0)
|Replies (0)ND
Ntombikayise D
1 reviews | Active since Jan 2020
2 Dec 2025, 15:00
The worst metering system to EVER EXIST
The worst service ever, they put you on hold for over 10 minutes and nothing is resolved! I’m ready to move out of these apartments and it’s only been a week on smart matter
0
Replies (0)T