SmartMatter Pty Ltd
1.5|39 reviews
Responds in 107 hours 56 min
DN
Destiny N
1 reviews | Active since Member
18 Dec 2025, 03:21
Unexplained SmartMatter App Charges
This company has repeatedly overcharged me through the app and cannot account for the extra amounts. Every month I have to complain about the same issue. Houss Property needs to sort this out because they will lose tenants; their property is good, but the way the electricity, hot and cold water billing is handled feels dishonest and unprofessional.
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Replies (106)DN
Destiny N's updateReviewer Update
18 Dec 2025, 03:27And their agents are so quick to mark the issue as resolved, yet continue to double charge you the next day.
DN
Destiny N's update18 Dec 2025, 03:27
Reviewer Update
And their agents are so quick to mark the issue as resolved, yet continue to double charge you the next day.
DN
Destiny N's updateReviewer Update
18 Dec 2025, 03:41In fact you decided to put projections on Sanitation, Hot and Cold Water because the meter is reading zero. That’s not an app issue, people are on holiday and you won’t have any reading besides ZERO, and ZERO RANDS is what you should deduct.
DN
Destiny N's update18 Dec 2025, 03:41
Reviewer Update
In fact you decided to put projections on Sanitation, Hot and Cold Water because the meter is reading zero. That’s not an app issue, people are on holiday and you won’t have any reading besides ZERO, and ZERO RANDS is what you should deduct.