Very Disappointing Service from SmartMatter

I had a very frustrating experience with SmartMatter. I spent the entire day without electricity even though I had sufficient funds in my account. When I contacted their support team, I was told to wait 30 minutes but nothing was resolved after that time passed.

I then sent an email hoping to get proper assistance, only for my request to be closed by a very rude agent without even giving me a chance to fully explain the situation or be heard. This lack of professionalism and poor customer service is extremely disappointing, especially when dealing with something as essential as electricity.

Customers deserve respect, proper communication, and real solutions none of which I experienced. I sincerely hope SmartMatter improves their customer service and response processes because this experience was unacceptable.