S
Smartmobile
Unclaimed Business
S
Smartmobile
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Piet S
1 reviews | Active since Jan 2020
27 May 2020, 11:34
No service at all
They send me a sms that said delivery wil be in 3 to 5 days,now the time is up and still no delivery. So they send the some massege again and again to my phone. If this is how they welcome there new custermers I can see there wil be no service from them
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Piet S
1 reviews | Active since Jan 2020
27 May 2020, 11:34
No service at all
They send me a sms that said delivery wil be in 3 to 5 days,now the time is up and still no delivery. So they send the some massege again and again to my phone. If this is how they welcome there new custermers I can see there wil be no service from them
0
Replies (0)UJ
Ulynn J
1 reviews | Active since Jan 2020
25 Mar 2020, 12:56
PURCHASE OF THE NEW AXXA MOBILE S45 - ISMART SMARTMOBILE
I received a call by SmartMobile a week ago, where I was introduced to the lovely and beautiful Smartphone called the AXXA Mobile S45 for R299 a month. On arrival of the phone I opened the box, super exited and eager to check out the phone. I was devastated, it is a small, most ugliest phone I have ever seen in my life. I immediately called the number provided to me to cancel, they said that it was not yet registered on the system blah blah blah, they will call me back. A week passed, I called them again. Cancellation fee R1060 for opening the box, seriously!!!!!!!!! I didn't even get the chance to check the phone out. How do you introduce a BRAND NEW phone AXXA Mobile S45 to a customer, if the customer did not even see what he/she is buying????? And on top of that I told the salesperson that I never heard of a phone with that name in my life, but yet he convinced me that he was the first one introducing the Hawaii to people, oh my god. IS OPENING THE BOX OF THE PHONE THE NEW WAY OF MAKING MONEY, IF YOU DON'T EVEN ACTIVATED THE PHONE OR DOESN'T KNOW HOW IT LOOKS OR IF IT WORKS????? As the client, I think that I should've been given the chance to see the phone in real life, as it was a phone produced in 2019 (told by the salesperson), not a lot of people will have this phone, who could I ask? Why don't they consider that, and give the client the chance to check out the phone? Just for opening the box I should pay R1060. UA Julies
Helpful (0)
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Ulynn J
1 reviews | Active since Jan 2020
25 Mar 2020, 12:56
PURCHASE OF THE NEW AXXA MOBILE S45 - ISMART SMARTMOBILE
I received a call by SmartMobile a week ago, where I was introduced to the lovely and beautiful Smartphone called the AXXA Mobile S45 for R299 a month. On arrival of the phone I opened the box, super exited and eager to check out the phone. I was devastated, it is a small, most ugliest phone I have ever seen in my life. I immediately called the number provided to me to cancel, they said that it was not yet registered on the system blah blah blah, they will call me back. A week passed, I called them again. Cancellation fee R1060 for opening the box, seriously!!!!!!!!! I didn't even get the chance to check the phone out. How do you introduce a BRAND NEW phone AXXA Mobile S45 to a customer, if the customer did not even see what he/she is buying????? And on top of that I told the salesperson that I never heard of a phone with that name in my life, but yet he convinced me that he was the first one introducing the Hawaii to people, oh my god. IS OPENING THE BOX OF THE PHONE THE NEW WAY OF MAKING MONEY, IF YOU DON'T EVEN ACTIVATED THE PHONE OR DOESN'T KNOW HOW IT LOOKS OR IF IT WORKS????? As the client, I think that I should've been given the chance to see the phone in real life, as it was a phone produced in 2019 (told by the salesperson), not a lot of people will have this phone, who could I ask? Why don't they consider that, and give the client the chance to check out the phone? Just for opening the box I should pay R1060. UA Julies
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Frans N
1 reviews | Active since Jan 2020
18 Feb 2020, 10:17
Smartmobile is crooks
Smartmobile gave me a contract last year January 2019 i paid them untill my wife starting having problems and i needed too contact them and no one answered or their option said call back they have my number but they kept on phoning my wife on the number they gave her and I'm never at home during their office hours and they refused to do the honorable thing and phone me as their client on my number and one evening in August my wife received an sms stating that their is a sim swop done on her phone without any prior notice or anything my price plan was R199 for 12 months on a axxa small phone Today Creditworx out of the blue send an email stating i owe R7184.94 and no one except for this email has ever contacted me again and if you calculate R199 for 12 months it does not come too that amount and for me as consumer they did not even follow protocall even when trying too contact them worse ever mobile contract one can have especially with after sales communication i was waiting and waiting for them too contact me and now they did it in the worse kind of way and they do have my number not their contract number the number i phoned from too get contract
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Frans N
1 reviews | Active since Jan 2020
18 Feb 2020, 10:17
Smartmobile is crooks
Smartmobile gave me a contract last year January 2019 i paid them untill my wife starting having problems and i needed too contact them and no one answered or their option said call back they have my number but they kept on phoning my wife on the number they gave her and I'm never at home during their office hours and they refused to do the honorable thing and phone me as their client on my number and one evening in August my wife received an sms stating that their is a sim swop done on her phone without any prior notice or anything my price plan was R199 for 12 months on a axxa small phone Today Creditworx out of the blue send an email stating i owe R7184.94 and no one except for this email has ever contacted me again and if you calculate R199 for 12 months it does not come too that amount and for me as consumer they did not even follow protocall even when trying too contact them worse ever mobile contract one can have especially with after sales communication i was waiting and waiting for them too contact me and now they did it in the worse kind of way and they do have my number not their contract number the number i phoned from too get contract
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