Smartsure Twenty20
Verified Business
Smartsure Twenty20
Verified Business
8 Reviews (last 12 months)
Responds in 34 hours 24 min
Performance(last 12 months):
Ranking
#69
in Financial Services
Avg Reply
34h 24m
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.4|8 Reviews
Jun '25 - May '26
5(57.1%)
4(14.3%)
3(0%)
2(0%)
1(28.6%)
5(57.1%)
4(14.3%)
3(0%)
2(0%)
1(28.6%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thobe
1 reviews | Active since Jan 2020
16 Jul 2025, 12:48
I had a claim for the windscreen of your car, which was replaced the same day you submitted a claim
I had a claim for the windscreen of your car, which was replaced the same day you submitted a claim. Very convenient for someone who travels a lot
Helpful (0)
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Thobe
1 reviews | Active since Jan 2020
16 Jul 2025, 12:48
I had a claim for the windscreen of your car, which was replaced the same day you submitted a claim
I had a claim for the windscreen of your car, which was replaced the same day you submitted a claim. Very convenient for someone who travels a lot
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Replies (0)sW
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Nhlamulo M
1 reviews | Active since Jan 2020
1 Jul 2025, 11:09
Unreasonable Delays & Poor Communication – Still No Refund for Access Fee
I am extremely disappointed with the service I’ve received from SmartSure. In November 2024, one of SmartSure’s clients caused an accident involving my vehicle. Both parties reported the incident to our respective insurers, and I submitted a claim through my insurance, which was successful. However, I was required to pay an access fee of R8,600 upfront. Since then, I have been trying to recover the access fee from SmartSure, but I’ve encountered ongoing delays, poor communication, and no accountability. Despite numerous calls, emails, and follow-ups, I am constantly told to wait, or I receive no meaningful feedback at all. It has now been several months with no refund and no proper resolution. This process has been frustrating and financially unfair, especially considering that their client was clearly at fault. As a third party, I expected better treatment and professionalism from an insurance provider.
Helpful (0)
|Replies (0)NM
Nhlamulo M
1 reviews | Active since Jan 2020
1 Jul 2025, 11:09
Unreasonable Delays & Poor Communication – Still No Refund for Access Fee
I am extremely disappointed with the service I’ve received from SmartSure. In November 2024, one of SmartSure’s clients caused an accident involving my vehicle. Both parties reported the incident to our respective insurers, and I submitted a claim through my insurance, which was successful. However, I was required to pay an access fee of R8,600 upfront. Since then, I have been trying to recover the access fee from SmartSure, but I’ve encountered ongoing delays, poor communication, and no accountability. Despite numerous calls, emails, and follow-ups, I am constantly told to wait, or I receive no meaningful feedback at all. It has now been several months with no refund and no proper resolution. This process has been frustrating and financially unfair, especially considering that their client was clearly at fault. As a third party, I expected better treatment and professionalism from an insurance provider.
0
Replies (0)NM
Ngwako M
1 reviews | Active since Jan 2020
3 Jun 2025, 16:48
Disappointed and not satisfied
Hi I am very disappointed with Smartsure twenty 20 for not contacting me and give me a detailed information on the complaint I lodged against on behalf of my sister they show me that they want war and the only thing I needed from them was what decision they have made to stir up their client like that
Helpful (0)
|Replies (0)NM
Ngwako M
1 reviews | Active since Jan 2020
3 Jun 2025, 16:48
Disappointed and not satisfied
Hi I am very disappointed with Smartsure twenty 20 for not contacting me and give me a detailed information on the complaint I lodged against on behalf of my sister they show me that they want war and the only thing I needed from them was what decision they have made to stir up their client like that
0
Replies (0)NM
Ngwako M
1 reviews | Active since Jan 2020
30 May 2025, 16:01
I have a younger sis...
I have a younger sister who was involved in an accident 2021 she then claimed from the company with no success the company even claimed that she was offered a courtesy car which is lie please assist on this matter because she even escalated with head office but they can't help her
Helpful (0)
|Replies (0)NM
Ngwako M
1 reviews | Active since Jan 2020
30 May 2025, 16:01
I have a younger sis...
I have a younger sister who was involved in an accident 2021 she then claimed from the company with no success the company even claimed that she was offered a courtesy car which is lie please assist on this matter because she even escalated with head office but they can't help her
0
Replies (0)