Smartsurv - Not so smart!

<p>Our company uses Smartsurv tracking on our fleet. In 2014 we had a unit de-installed from a vehicle we sold. Despite numerous requests to the East London office we failed to stop the billing.  They claimed they had no record of the removal of the unit. When we finally found our copy and sent it onto them they still failed to stop the charges.  Now in 2017 we have finally elicited a response and received a few months credit. They have refused to give the balance of the credits so we have decided to move on and place our business elswhere.  Not a pleasant ending to a business relationship and we certainly won't recommend their services.</p>